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Hello Lfchowinu, Great question! In battery products, such as the Ring Video Doorbell 4, the passive infrared sensor (PIR) sensors identify visitors by a moving heat signature and sending a signal to your smart device when it detects one. Since PIR's look for heat, if a warm object is too small, it won’t be detected. However, if a warm non-human object is large enough, you might get a false notification. Fortunately, you can control the sensors' range and sensitivity using the controls in the Ring app. Here is a helpful support article with more detailed information about motion detection: https://support.ring.com/hc/en-us/articles/115005914666-Advanced-Motion-Detection-in-Video-Doorbells-and-Security-Cameras. We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. You can find it here: https://community.ring.com/. Thank you, Alexis with Ring
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