“Hi, I haven’t had my ring pro for a whole year yet and it’s dead already. I shut the power off to install a new thermostat and since then the ring doorbell will not turn on and it’s hard wired into the original doorbell wires. What should I do?”
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You should contact the company. They are a great help!
Sorry, there was a problem. Please try again later.It probably shorted out your Ring doorbell, take it back for a free replacement.
Sorry, there was a problem. Please try again later.It could be your door bell transformer, which is located in the box where you connected the wires, they sell them at Lowe's and Homedepot
Sorry, there was a problem. Please try again later.Check the voltage on the bell transformer. Did you shut off the whole house or just the breaker for the thermostat? The thermostat and bell should not be on the same circuit
Sorry, there was a problem. Please try again later.Hi Dee76, Thanks for reaching out. I am so sorry to hear about this poor Ring experience. At this point, I would appreciate the chance to connect with you directly so that I can personally investigate the issues that you are encountering with your Ring Pro. Would you be so kind as to email me directly at [email protected]? I would like to get to work on improving your Ring experience today. Kaitlyn R., Neighbor Satisfaction Specialist [email protected]
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