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Customer Ratings & Reviews

Model:
8VR1P6-0EN0/88LP000CH000
SKU:
5095900
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Your price for this item is $249.99

Customer rating

Rating 4.4 out of 5 stars with 6324 reviews

91%would recommend to a friend.
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Rating 4 out of 5 stars with 9 reviews

Page 1 Showing 1-20 of 6,324 reviews
  • Rating 4 out of 5 stars with 1 review

    Great Functionality-Button Susceptible to Cracking

    |
    Posted .
    Owned for 1.5 years when reviewed.

    Features

    Quality
    3 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    I really like the Ring Pro Video Doorbell. The functionality is great. The only issue I've had with it is after 22 months of use the button cracked. The doorbell doesn't get rung very often and it hasn't been hit or kicked which would cause it to crack. I suspect it may be related to being exposed to the afternoon sun on a daily basis. On the positive side, I did contact support and they are shipping me a free replacement which is good but unless they've changed the materials I suspect it will happen again in the future.

    Features

    Quality
    3 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    Ring doorbell is my new favorite assistant

    |
    Posted .
    Owned for 1 month when reviewed.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    Ring doorbell interfaces easily with my phone & watch. Pictures are clear, like that I can review by time and interface with other ring neighbor users. Geek squad didn't seem familiar with product and their set up was flawed. I sit back from street behind a wall and gate, still camera catches every passing car and alerts activity ! Good thing I'm not on a busy street, so annoying, I just don't know how to adjust camera angle, sigh that's what I paid the geeks for! I like being able to answer my doorbell from the backyard or from a restaurant, just so much easier and safer.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Very Happy with Ring Pro Doorbell

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    Posted .

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    We have a narrow front door frame and the Ring Pro fit perfectly. We no longer miss packages left on the porch. I love how you can shape the areas you want covered by the motion sensor. This saves on false alerts. Highly recommend.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Single best purchase for my new home todate.

    |
    Posted .

    Not only does this door bell work like a normal door bell, but it allows me to do the following: -Know when packages arrive and keep an eye on them. -Let me know when contractors show up at my house unannounced and allow me to communicate with them real time so as to avoid missed visits while I ran out to the store. -Allows me to keep an eye on contractors performing work on the front of my house/yard. -Let me keep an eye on my cul-de-sac (including one time I had to alert the police to someone loitering in our cul-de-sac in their car for an hour apparently up to no good). I was hesitant about the monthly/annual charge, but in hindsight that is a drop in the bucket compared to the functionality and peace of mind this critical piece of tech gives my family.

    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Very nice to have

    |
    Posted .

    I enjoy having this to see when I get deliveries or to know what’s going on outside without whenever there’s motion or whenever I feel like viewing the camera. The app also lets you know what’s happening in your part of town. I had to do a lot of work to install it like grind away the stone because it wouldn’t look professional if I didn’t. I’m pretty happy with how it came out and the functionality it provides.

    I would recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    Love it! Awesome viewing.

    |
    Posted .
    Owned for 1 month when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    Have used the doorbell a few weeks now and love it. My only complaint is when receiving and clicking on a motion detected notification...the app opens and spins a while....to where the motion has already passed and gone so i have to close app and get back in to view it. The sensitivity is perfect and I like that you can share suspicious activity with neighbors.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Ring a ding

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Got this is part of the package when we bought our Samsung refrigerator and it eases our mind by enabling us to we can keep track of door In front yard traffic!

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Ring Pro is the better choice.

    |
    Posted .
    Owned for 1 month when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Camera feature, Installation, Set up

    I went with the Ring Pro because I had a wired doorbell. Wiring the camera outside was very easy. I didn't need the extra mounting bases to alter the view. The flat mount worked best for me. I used the Motion Zones to limit the area of detected motion. I set the Motion Sensitivity to People Only. But, I still get some non-people motion sensed. The new connector type for the inside bell was really easy to install too. Loosen 2 terminals and attach the Ring module. I checked the voltage to verify that I was in the range. The video quality is excellent at day and night. The Ring App was easy to use and the Ring Pro setup ran with no problem.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 3 out of 5 stars with 1 review

    Needs a few tweaks, but works alright

    Posted .
    Pros mentioned:
    Installation, Set up, Video quality
    Cons mentioned:
    Delay, False alarms

    I love this doorbell, however I do have some issues with it. Setup was straight forward. I think most techies will have no problem with the install. There is also a YouTube video that I found after the install that further clarifies the install. I didn't expect the Pro Power Kit part of the install, but it was a breeze. I had a minor hangup with the software setup and WiFi pairing, but after a couple retries it worked. My issue may have since been resolved as I was on a very early firmware. I've excluded a lot of issues from my review that the current firmware resolves. I'm on firmware version 1.0.50. One major con for me is that there is a delay between pressing the button and the physical hardwired mechanical doorbell ringing. In my opinion, there is no excuse or reason that a hardwired doorbell should ever have a delay. I expect some delay in receiving a notification on my phone, but there is a direct physical connection to the chime. I truly hope that Ring is able to resolve this in an update. The second major con is with the activity log. There is NO easy way to delete multiple entries in the app. I struggled at first to even figure out how to delete individual entries. You must press an entry and then slide your finger to the left and a trash can will show up. You can't select multiple entries and delete en masse though, so good luck if you have a ton of motion alerts. This is such a simple concept that it boggles my mind that this issue even exists. You can, however, delete multiple entries by signing into the Web site. Speaking of motion alerts, I drew a pretty conservative motion zone on my front porch, but all night passing cars caused motion alerts. Apparently a little change in light levels from passing cars is enough to trigger the alerts. There needs to be some sensitivity adjustment beyond the motion zones. This issue has gotten better over the last few updates, but I still get a half dozen or so alerts per night. I also don't always get alerts when someone walks directly in front of the doorbell. There is a delay between motion detection and recording. I often get recordings of butts walking away from, not towards the doorbell. It would be nice to have this always recording and when motion is sensed, include the previous 30 seconds or so. Another issue that isn't huge, but could maybe be incorporated into a later hardware revision is camera adjustment. There is none currently. If your camera needs to be aimed downwards or in any direction, you must physically tilt the entire doorbell. The wide angle lens helps some, but the only true fix is to have a way to adjust the internal camera itself. You can only tilt the doorbell a bit before it looks hideous. I really do like the live view feature. It has worked very well so far. The night vision is excellent as well. You can't initiate live view from the Ring Web site though. I also linked my Ring with my Wink hub. I have it automating my front porch light with doorbell presses. I gave up on motion for now as there are too many false alerts at night. Being able to share users is also nice as you don't have to give your account info to everyone that you want to be able to access the doorbell - they can create their own. You can also revoke their privileges if need be. Only the primary account can delete recordings though. I will probably pay for the ring+ service after the trial expires for $30/year. I would feel better having more control over the product though and being able to store videos locally rather than relying on "the cloud". Support is available from 9am to 6pm Pacific, which is good for me being on the east coast. Prior to the product's release, I was able to find the dimensions on the Ring web site and build a wood plate to match the contour of my home's siding that would also recess the doorbell a little bit. I commend the Ring team for having accurate dimensions as my plate fits perfectly. I feel like this really sets the doorbell apart and draws attention away from its size, which is still pretty big compared to a normal doorbell. Ring would be wise to consider offering something similar I think.

    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    You wont be sorry

    |
    Posted .

    Stop reading reviews and buy it. Its awesome. My wife and I installed it, so I know you can do it. Just follow the instructions, everything you need comes in the package. You can adjust the range of motion if you are getting too much activity. But I keep mine maxed out so I can see everything.

    I would recommend this to a friend
  • Rating 3 out of 5 stars with 1 review

    Doorbell is not working

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    Posted .
    Owned for more than 2 years when reviewed.

    Features

    Quality
    3 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    The exterior was cracked within a two year period. I purchased a different series and hope it will be more durable.

    Features

    Quality
    3 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Best purchase

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    I had sky bell though my alarm company and It worked like crap I had it removed and purchased ring the best purchase I had made works 90% of the time the other 10%. I was in Canada couldn't open up the ring when it went off because I couldnt connect to the internet but soon as I got back to the hotel with Wi-Fi opened right up .. love it

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Great product!

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Great product but there is a short lag time from when motion is detected or door bell rang before you receive your notification on the phone.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    As advertised

    |
    Posted .

    Everything about this doorbell camera was as advertised with one exception. The transformer or existing transformer will have to be changed out. It needs to be a 16 V 30 W most of them today 16 V 10 W.

    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Awesome!

    |
    Posted .

    Exactly what I wanted for an extra sense of security. Be sure to check the size of your door frame. I had to exchange the first one I bought for the smaller one so it would fit : ) I am a single mom and installed with no problem. App is great and very easy to use. Definitely worth the $3 per month cloud service!

    I would recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    Great Video Doorbell to Enhance Security

    |
    Posted .
    Pros mentioned:
    Safety, Video quality

    I installed the Ring Video Doorbell Pro about three weeks ago (as of the date of this review). I would say that it is a great product to enhance security at your home and to interact with those who come to your house whether or not you are at home. I will talk about two aspects of this video doorbell product in this review. First is the installation process. Before you even purchase the Ring Video Doorbell Pro, you need to do some homework on your existing doorbell hardware. The Ring Video Doorbell Pro is powered by the electric current coming from your existing doorbell's transformer, and that transformer must be supplying between 16 VAC and 24 VAC. If your existing doorbell is battery powered, then you can look into something like the Ring Video Doorbell 2, which is also battery powered. If your existing doorbell transformer does not meet the voltage requirements, then you could look into changing out the transformer for one that does meet these requirements. The other requirement is that your 802.11 b/g/n WiFi signal must be good enough outside of your door to allow the doorbell to communicate with your WiFi access point. If there isn't enough power or enough WiFi signal, then the Ring Video Doorbell will not work until you address those issues. The first step in installing the Ring Video Doorbell is to turn off power to your doorbell at the breaker box. The second step is to connect their Ring Pro Power Kit to your existing doorbell transformer and chime. This is not difficult at all, and there are articles on Ring's website as well as YouTube videos that document this process. The third step is removing your current doorbell and connecting the Ring Video Doorbell Pro to your doorbell wiring. This is also easy enough to do. The problems with installation occur if the surface you have to install on is not typical of what Ring shows in their installation videos. In Ring's documentation, they always show a flat, wide surface, whether that is wood, brick, or stucco. However, in my neighborhood, the doorbells were installed on the door's trim, which has decorative tiers. So, in my case, I had to build up a backing to create a flat surface on which to install the doorbell. I cut to fit a paint stir stick and sanded it for proper depth in order to create this backing (See attached picture). After verifying that the doorbell worked for a few days, I used some almond colored silicone caulking to seal and hide the backing. Once the doorbell hardware is installed, restore power to the doorbell, and proceed to configure the doorbell with the Ring mobile app. However, this is where I experienced my second installation issue. In Ring's documentation, it says that once your restore power to your doorbell, the Ring Video Doorbell Pro will begin speaking to you in a few minutes. Well, once power was restored, I waited and waited. The doorbell did nothing; no speaking; no light circling around the button. I began to worry that either there wasn't enough power getting to the doorbell from my transformer or that I had a defective unit. I went inside to begin researching what my options were. As I started reading on my tablet about some other ways to power the doorbell, I suddenly heard some talking outside my front door. When I went out, the Ring Video Doorbell Pro was speaking, and there was a light circling around the button. This was about 10 minutes after having restored power. So, when Ring says wait a few minutes, they mean wait several minutes. So, I was then able to start the doorbell configuration process. When the doorbell started looking for WiFi networks to join, my SSID was not listed among the others, but I was able to manually enter the SSID name and password. The Ring Video Doorbell Pro immediately connected to my WiFi network with no problems at that point. I have the Netgear Orbi WiFi mesh system, and I do have it set to broadcast the SSID. So, if you have this same WiFi router, or you experience something similar, you can try manually entering in your network information to try connecting. The rest of the configuration process was uneventful. The next part of this review concerns actually using the Ring Video Doorbell Pro. In the end the Ring Video Doorbell Pro was successfully installed with my existing doorbell chimes dinging when the Ring Doorbell was pressed (with about a 1 second delay). I receive a notification on my phone when someone presses the doorbell button, and if I go into the Ring app, I am presented with a video of the visitors outside my door. The speaker and microphone on the doorbell allow me to communicate with my visitors, whether I am at home or away. In the Ring app, you can also setup Motion Zones under your Motion Settings. You can "draw" zones on the video feed that you want your doorbell to care about as far as motion is concerned. So, if there is activity outside of your door, Ring will record that activity, even if the visitor does not press the doorbell button. This is great for security or for visitors who knock on your door, rather than ring the doorbell. You will probably need to play with your Motion Zone definitions and/or the motion sensitivity settings, as I have found that at night headlights will cause a Motion Event alert to be sent to my phone. One aspect of Ring's products, including the Video Doorbell Pro, that I do not like is that Ring requires that you subscribe to a Recording Plan in order for the video captured by the doorbell to be available for viewing at a later time. The Video Doorbell Pro will work without a subscription, allowing you to remotely "answer" a live doorbell ring or motion event and have an audio/video conversation with a visitor. However, if you want your doorbell to be part of your home security, then you will want to subscribe to a Recording Plan in order to capture those motion events in the middle of the night or when you're away on vacation. Overall, I would say that the Ring Video Doorbell Pro is a good product, which does what it says, and I would recommend it. It does require some upfront research and can require some extra effort to install. It also requires a Recording Plan subscription to store videos for later viewing. As long as these caveats are understood, then I think you will be pleased with the Ring Video Doorbell Pro.

    I would recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    Extremely Impressive

    Posted .
    Pros mentioned:
    Installation, Safety, Set up
    Cons mentioned:
    False alarms

    I was hesitant to buy this when I saw several reviews of people saying it was really buggy, but I'm glad I did it. This thing is amazing. It's so cool having a view of your front door anytime. The recording feature is incredible, and the annual price for optional storage is very reasonable. Installation was fairly straight forward. Adding the extra wires to the existing inside doorbell box (new step required compared to old Ring version) was pretty easy. The Ring doorbell itself just takes the two wires from the old doorbell, so that's dead simple. The most difficult part for me was having to drill through solid brick. While they do include a masonry bit, you'll need a very strong drill (hammer drill preferred) and probably a smaller, sharper bit to drill a pilot hole to get the job done. I left off 1 star because there's a current bug where motion sensing does not work in night vision mode. It basically sets off a false alert every 10 minutes because of an ambient light check. They are working on it, but I've found a solid workaround is to just turn on my porch lights. Other than that, my notifications have been very accurate, and video quality is very good. This version itself is also pretty small, so it looks very sleek next to the door. The web interface and Windows 10 app are also nice surprises in how well they work. You can easily share links to any of your recordings (comes in handy for showing friends how it works). The Windows 10 app gives you all the same functionality of the device on your PC, so you can answer an event or just view past videos. Overall, it's a very impressive device and adds a great deal of piece of mind for my home security.

    I would recommend this to a friend
  • Rating 1 out of 5 stars with 1 review

    If only the geeks could get it to work! After two

    |
    Posted .

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    1 out of 5
     
     
     
     
     

    Worked for two days.....now I have a sign on my door “knock loudly bell not working” Ring have been in touch with numerous emails back and forth, I’ll keep you posted if and when it gets back in action ( btw it’s not our WiFi as we have a super fast package) seems to ‘not be getting enough power to the ring’......if you google this it is a known problem.

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Rating 1 out of 5 stars with 1 review

    Piece of Garbage

    |
    Posted .

    This is an overpriced piece of garbage. The customer service is worse. No matter what the problem is, it's something other than their product and they don't answer specific questions. I asked about transformer wattage since my existing was 16 volts and 10 watts. I was told that I needed a 16-24 volt transformer. I replaced it with a 16 volt 30 watt. My doorbell still kept buzzing and ringing by itself. No help. I disconnected my mechanical doorbell. They wanted me to buy their bell. It worked okay for about 30 days then the night vision starts turning on during the day. I'm in Arizona and it's August. The doorbell faces north under the covered patio. I was told that the ambient light levels were to low, and that I should mount the doorbell somewhere else. It's a hard wired doorbell pro. Where should I mount it? In the back yard? Where the sun would shine directly on it. The night vision started turning off at night also recording black screen. Motion alerts every time it switches. They finally tell me they would replace it because the night vision turns off at night. I'm glad I bought the extended warranty, because I returned this garbage to the store. Then bought an 8 channel 4 camera DVR system for the same price. It was more difficult to install, but worth it. Don't buy Ring products.

    No, I would not recommend this to a friend
    • Brand response from Ring
      Posted .

      Hello,

      Oh no, I am sorry to hear about your unfortunate Ring experience, this is by no means the Ring experience we intended for you to have. Would you kindly contact me directly at Kaitlyn.rosenthal@ring.com? I would like to follow up on your return as well as with your past CS tickets so ensure that this problem does not happen again.

      Thank you,

      Kaitlyn R., Neighbor Satisfaction Specialist
      Kaitlyn.rosenthal@ring.com Ring

  • Rating 5 out of 5 stars with 1 review

    Parents love it

    |
    Posted .

    Bought this for my parents my Mom feels safer now that she can answer people at the door through her phone anywhere. It also comes with 1 month free cloud service to record videos and events.

    I would recommend this to a friend
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