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Questions & Answers

Page Showing 1-9 of 9 questions
  • QuestionWill this ring doorbell connect to my existing home chime? With no adapters? I want to keep using my current home chime with video doorbell.

    Asked by Chime.

    • Answer Will this ring doorbell work without a chime adapter?

      Answered by Anonymous

  • QuestionHello, I currently have a Ring doorbell chime inside my home, which is currently programmed to the front door Ring and outside Ring cameras. Can I use my current Ring indoor chime with the Ring-Wired Doorbell Pro (3rd Gen) Retinal 4k?

    Asked by Marti.

    • Answer I do not have a chime box that is why I purchased the Ring plug in chime. It works with all the cameras. I just wanted to know if it would also work on the newest wired doorbell ring. Thank yiu

      Answered by Anonymous

  • QuestionHow are you able to hear the doorbell ring inside your home? Do you have a separate doorbell chime inside your home you can purchase?

    Asked by Rod.

    • Answer Hi Rod. We appreciate the time you have taken to ask this question. The Ring Wired Doorbell Pro (3rd Gen) comes with the Chime Kit Mini, a compact device that seamlessly replaces your existing doorbell chime functionality. It installs above your existing chime box and delivers clear, high-quality chime sounds without requiring WiFi setup. When someone presses your doorbell, the Chime Kit Mini activates within less than a second, providing reliable alerts throughout your home. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

      Answered by Ring

  • Questioncan it open and close my powered gate ? aux contacts ?

    Asked by gt.

    • Answer Hi gt. We appreciate the time you have taken to ask this question. With the Ring Access Controller Pro 2, you can unlock your gate from the Ring app anytime, anywhere. Provide access to authorized visitors and receive Amazon packages securely inside your gate for free with Amazon Key In-Gate Delivery. Connect to an optional Ring Video Doorbell or Security Camera to see, hear, and speak to visitors before letting them in. Share Access Controller Pro 2 with other users via the Ring app. Existing electric gate required. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. You can find it here: https://community.ring.com/. Thank you, Amilia from Ring.

      Answered by Ring

  • Questiondoes it have accessories that you can mount it on an angle

    Asked by Anonymous.

    • Answer Hello. Thank you for reaching out to us with your question. Yes, you can get a better look at visitors coming to your door with the Ring Corner Kit. Angle your Ring Wired Doorbell Pro (3rd Gen) towards you walkway for a clearer view and improved motion detection. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

      Answered by Ring

  • QuestionIs this seamless to install when replacing the prior gen wired Ring Doorbell Pro? Any special mounting needed or new hole drilling locations needed? Thanks!

    Asked by stuman74.

    • Answer Hi stuman74. Thank you for reaching out to us with your question. The Ring Wired Doorbell Pro (3rd Gen) does come with a mounting bracket that needs to be installed prior to attaching the doorbell. The Ring Wired Doorbell Pro (3rd Gen) comes with the Chime Kit Mini, a compact device that seamlessly replaces your existing doorbell chime functionality. It installs above your existing chime box and delivers clear, high-quality chime sounds without requiring WiFi setup. When someone presses your doorbell, the Chime Kit Mini activates within less than a second, providing reliable alerts throughout your home. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

      Answered by Ring

  • QuestionWhat voltage need the camera ?

    Asked by Anonymous.

    • Answer Hello. Thank you for taking the time to ask this question. The Ring Wired Doorbell Pro (3rd Gen) is hardwired and requires a standard doorbell system, Ring plug-in adapter (not included) with 16 or 24VAC, 10 to 40VA (with 30 to 40VA recommended for optimal performance), 50/60Hz or 24VDC 12W. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

      Answered by Ring

  • QuestionCan I get this hardwired if I purchase it from best buy?

    Asked by Julio.

    • Answer Hi Julio. Thank you for taking the time to ask this question. The Ring Wired Doorbell Pro (3rd Gen) is designed to be a DIY home security solution. The Ring Wired Doorbell Pro (3rd Gen) is hardwired and requires a standard doorbell system, Ring plug-in adapter (not included) with 16 or 24VAC, 10 to 40VA (with 30 to 40VA recommended for optimal performance), 50/60Hz or 24VDC 12W. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

      Answered by Ring

  • QuestionDo u have to have internet to have a door camera?

    Asked by GRIP.

    • Answer Hi, Grip - Yes, the Ring Wired Doorbell Pro (3rd Gen) requires an internet connection to function properly. While it doesn't rely on Wi-Fi for power, it does need a stable internet connection to stream live video, send alerts, and allow two-way communication through the Ring app. Without an internet connection, the doorbell would function like a traditional wired doorbell — it would ring when pressed, but you wouldn't be able to access video feeds or receive notifications. For optimal performance, Ring recommends a minimum upload speed of 15 Mbps, especially for 4K devices. This ensures smooth video streaming and reliable alerts

      Answered by Virtual Supply