“why is that everytime i turn off the computer or turn off the mouse, it becomes "unpaired" ? i need to pair it again by pushing the button underneath for 3 secs”

This question is for: ROCCAT - Burst Pro Air Lightweight Wireless Optical Gaming Ambidextrous Mouse with AIMO Lighting - Wireless - Black

Asked by gilbert 1 year ago

1-2 of 2 Answers

Hi and thank you for choosing ROCCAT. This behavior is not normal and may relate to your PC. However, there could also be an issue with the mouse or simple user error, so it would be best if you reach out to our support team using the contact form on our official support website so that we can help you properly.
Answered by Turtle Beach Support 1 year ago
Sorry, there was a problem. Please try again later.
Hi and thank you for choosing ROCCAT. This behavior is not normal and may relate to your PC. However, there could also be an issue with the mouse or simple user error, so it would be best if you reach out to our support team using the contact form on our official support website so that we can help you properly.
Answered by ROCCAT Support 1 year ago
Sorry, there was a problem. Please try again later.