“Any idea why the TV signal goes black when this is in use? The power stays on, but it's like its loses signal periodically.”

1-3 of 3 Answers

• Make sure there is no dust or substance on the connections or replace the wire connecting it to the tv. may be a cable that does not support higher video resolution too.

  Answered by Wireworker 3 years ago

  • 

  Helpful (2)Unhelpful (0)

  Report

  Sorry, there was a problem. Please try again later.

• If you have a protective case on the switch, it will not make good contact with the base so you have to remove the case to work properly. I've noticed on different tv's it seems to act up a little. I've had to change the settings on both the TV and the Switch. Resolution and input port make a difference also. Try using hdmi 2 or 3 if you have the option. The hdmi 1/arc port never works either, not sure why. The biggest issue was finding that I had to remove the protective case to make a good connection, which I didn't like because my 5yr likes to drop everything he touches. Hope I helped.

  Answered by Workaholic 3 years ago

  • Verified Purchase
  • 

  Helpful (1)Unhelpful (0)

  Report

  Sorry, there was a problem. Please try again later.

• For product support, please visit https://www.rocketfishproducts.com/email-us

  Answered by RocketfishCustomerSupport 3 years ago

  Helpful (0)Unhelpful (0)

  Report

  Sorry, there was a problem. Please try again later.