A:Answer Hello Katie! Closed captions are available only when the service provider (e.g., Netflix, The Roku Channel, or Hulu) includes them with their content. Check with the service provider for information about the availability of closed captions. Closed captions are not visible until activated. For some service providers, closed captions are activated from within the channel. The closed captioning settings available on your Roku streaming device have no effect on the content from these service providers. For many channels, closed captions can be activated from the settings of your Roku device. Press Home home button on Roku remote on your Roku remote Scroll and select Settings To open the Captions menu, select Accessibility. If Accessibility is not listed, select Captions. Select Captions mode and choose when captions appear Off – captions never appear On always – captions always appear (when available from the service provider). When service providers use their own settings, closed captions are activated within their channel. On replay – captions appear only after pressing Replay replay button on Roku remote on your Roku remote (with content that supports instant replay) On mute – captions appear only when volume is muted Note: The "On mute" selection is not available on all Roku devices. If you would like to read more about closed captions here is a link to our Roku support article. https://support.roku.com/article/208756848
