Questions & Answers

Q: QuestionIs there a lock included with this suitcase?

• A:Answer Yes, this suitcase has a TSA-approved combination lock.

Q: QuestionAre the wheels on this suitcase multi-directional?

• A:Answer Yes, the suitcase has multi-directional wheels for easy rolling.

Q: QuestionHow many wheels does this suitcase have?

• A:Answer This suitcase has eight wheels.

Q: QuestionIs the suitcase hardside or softside?

• A:Answer The suitcase is hardside.

Q: QuestionDoes this suitcase have a telescoping handle?

• A:Answer Yes, this suitcase features a telescoping handle for comfortable handling.

Q: QuestionDoes this suitcase have an organized interior?

• A:Answer Yes, the suitcase has a fully lined and organized interior.

Q: QuestionDoes the interior of this suitcase have organizational features?

• A:Answer Yes, the fully lined interior has a divider panel, cross straps, and zippered mesh pocket.

Q: QuestionDoes this suitcase have an expandable storage capacity?

• A:Answer Yes, this suitcase has zipper expansion allowing for additional packing space.

Q: QuestionIs this luggage equipped with a telescoping handle?

• A:Answer Yes, this luggage is equipped with a telescoping handle.

Q: QuestionAre the wheels on this suitcase multi-directional?

• A:Answer Yes, the multi-directional wheels ensure smooth, easy rolling in any direction.

Q: QuestionDoes this suitcase have a hard shell?

• A:Answer Yes, this suitcase has a lightweight hard shell.

Q: QuestionAre there any security features on this suitcase?

• A:Answer Yes, this suitcase has a TSA-approved combination lock for added security.

Q: QuestionIs the handle on this luggage adjustable?

• A:Answer Yes, the push-button locking handle adjusts to your preferred height.

Q: Questionjust received my new luggage but I can't open it have know keys or combination but suitcase is locked

Asked 2 months ago by ThomasrA.

• A:Answer Set the lock to 0-0-0 and slide the button to release the zippers. To set the code, use a ballpoint pen to press the small button near the lock. With the button pressed in, set your desired code and slide the button to release the zippers. The code is now set.

  Answered 5 days ago by Samsoniteproductexpert

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Q: QuestionHow do I set up the key button pin

Asked 4 months ago by OlayinkaI.

This question was asked about the related product: Samsonite - Expandable Freeform Suitcase Set Nest 2Pc (SP21/28) - Black

• A:Answer Hello - Thank you for asking. Setting the lock for the Samsonite - Expandable Freeform Suitcase Set Nest 2Pc (SP21/28) - Black, follow these steps: 1. Unlock the Suitcase: Set the dials to the default code 0-0-0. 2. Locate the Reset Button: Look for a small button, pinhole, or red tab on the side of the lock mechanism (often right next to the number dials). 3. Press the Button: Using a pen, pencil, or paperclip, press the small button inwards until you hear a click. 4. Set Your Combination: While the button is pressed, turn the dials to your desired 3-digit combination (e.g., 1-1-1). 5. Finish Setting: Press the main opening button (the zipper release button) on the side. The small reset button should click back into its original position, locking in your new code. 6. Test: Insert the zippers into the lock and scramble the dials to ensure it is locked. Enter your new code to verify it opens. If you have any additional questions or concerns, please connect with our team directly at warranty@samsonite.com.

  Answered 4 months ago by Samsoniteproductexpert

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