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Hello there, We understand how important a reliable appliance is at home. Let us help you with your microwave. We recommend cleaning the grease filter in your microwave. For instructions, please refer to page 33 of the manual link below. User manual https://downloadcenter.samsung.com/content/UM/202502/20250214155708291/ME11A7710D_EN.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1149288794) when you message us so our team can retrieve your information. Thank you. -Kimberly
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