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Greetings! We are disheartened that the door of your microwave isn't working as intended. We recommend having an authorized service technician have a look at your microwave. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide them this number 1144920689 and it will help our team pull up your information. Leo
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