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Check to be sure the ring w/wheels is underneath the glass plate. Also check to be sure the glass plate is properly set into the turning mechanism in the middle of the bottom shelf of the microwave. If that doesn’t work maybe call Samsung
Sorry, there was a problem. Please try again later.Hello, we understand your concerns with the Microwave. Please fill out the form below and one of our social media specialists would be happy to assist you. http://smsn.us/SamsungSupportUSA and we will respond accordingly. ^Britt
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