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Customer reviews

Rating 4.4 out of 5 stars with 2412 reviews

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Rating by feature

  • Performance

    Rating 3.9 out of 5 stars

  • Cook Settings

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers often highlight the ease of use, attractive price, and appealing appearance of the 1.6 cu. ft. Over-the-Range Microwave. Many appreciate its size and performance, along with the straightforward installation process. However, some users mention challenges with the button responsiveness and the noise level of the fan. A few also note the dimness of the interior light.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 2,412 reviews
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Button quality

    Rated 5 out of 5 stars

    Simple yet elegant

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to clean and install. Very good heating features and have ample light. There is no one touch button for 1min etc but its okay. I can deal with it. Buttons were a bit hard to press compared to my old Frigidaire. I had to customize the bottom part so oil/grease will protect the under of the over the range microwave. Great buy at Best Buy!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Easy to install, works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 paper templates made drilling the holes fairly easy. The bracket was the easy part. I had 2 studs to screw it to so it is solidly anchored. The 2 top bolts - I drilled the holes in the cabinet off a little and had to enlarge them. To make sure the bolts wouldn't pull through I used 2 1" x 3" boards as reinforcement. It takes 2 people to put this up and hold it in place. The light on the bottom has 3 settings for cooking. The oven heats fast and evenly. The 'buttons' took getting used to as you need to touch them just right. The presets are convenient. Turning the blower to the front was easy, just don't lose any screws. The price was low for the good quality.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Price

    Rated 5 out of 5 stars

    Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lots of inside space, great performance...very good price for over the range microwave.

    I would recommend this to a friend
  • Cons mentioned:
    Button quality

    Rated 5 out of 5 stars

    Great microwave for the price!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced our 14 year old GE microwave when the main circuit board finally gave out. This was an open box that fit the old space perfectly and heats my food with space age precision. It does not have the one touch 1-8 minute quick keys like the old GE, and the buttons require a pretty firm push to register, but two months in we are pretty happy with the microwave.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 3 out of 5 stars

    Nice Microwave once I got it to run quite

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once I got it to run quiet I am very happy with it, when the unit was on the floor before I installed it, I was going to plug it in and test it, I said to myself Naaaaa, should have went by my instinct. I went thru the trouble of installing it, after I finished I tested everything, when I got to the exhaust fan it sounded like a 747 taking off, Needless to say I had to uninstall it, I took the exhaust assembly fan apart and found the squirrel cage was actually hitting the case, sanded the edges and reinstalled, sounds really quiet now, I figured I saved Samsung a service called so I wrote them a email explaining what I did, instead of them throwing me a 25.00 gift certificate, I got a nasty gram saying I voided my warranty, They make a good appliance, but as far as a company they Suck. I put 3 stars because the unit should have been fine out of the box, PS no damaged what so ever on the box, and I am not recommending to a friend to buy because of the attitude of Samsung.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great match for the Samsung range we already had.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Last year we purchased a Samsung 5 burner, glass top, convection oven stove with warming burner, and now added the matching Samsung microwave oven for a perfect match for over the range. Both look good, and work excellent as designed. I have already recommended these to a friend.

    I would recommend this to a friend
  • Pros mentioned:
    Appearance

    Rated 5 out of 5 stars

    Perfect look

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Over The Range microwave is a perfect look for my kitchen. I love it! I received several compliments from my guests. The price was reasonable.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good for most part

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this one to replace the existing LG microwave which was damaged by kids. This was similar in size and shape to the old one, and the style went well with the existing Samsung refrigerator. I was ready to pay more for better model "ME18H704SFS", but couldn't get used to the idea of a black ceramic interior. This model had white interior and similar look, so went for it instead. I had read the reviews before purchasing. I agree with most of the reviews. Heating food is like any other- fine. The range light could have been little more brighter. The keypad is not very sensitive, need to push it hard. I read complains about the exhaust being loud, but it is not louder than most others. Some amount of noise is expected. It works for now. However, if I have to buy a microwave again I will go for the higher model.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy to Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I put this microwave over the stove. I had to cut down the cabinet and the doors above and make it smaller to accommodate the microwave, but it turned out fine. Template that comes in the package really helped. Works well, but just noticed that the beeper sounds like it has come loose. It has a vibration sound with the beep. Not a biggie, but it's just been a month....

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Price

    Rated 4 out of 5 stars

    Easy to install

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price, fits perfectly, easy to install with an extra set of hands

    I would recommend this to a friend
  • Pros mentioned:
    Appearance

    Rated 4 out of 5 stars

    Great size and easy to use

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really love this microwave! Is very spacious and looks great in the kitchen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Microwave, Reliable!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a replacement and picked this up for 179 on sale! Replaced a broken GE unit that randomly started and caught on fire after 6 years, almost all the parts are similar with these companies, Samsung had the best features for price most reviews were positive. Added a trip lite surge protector. I will slowly swap out my appliances to Samsung as they go. Thanks Best Buy!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    The right size for our kitchen.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It matches with our new Samsung Stove. They both are stainless steel and we have also Samsung refrigerator and dishwasher.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Clean lines. Ehat I need .

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple but good looks. Afordable and just fine. What I needed.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Fits like a glove, works like a charm

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After doing three days' worth of research, primarily to make sure i ordered a microwave that would fit into the over-oven space where the old one was, I found this one, and it has proven to be a great find. The installation was done professionally and right on schedule, and I couldn't be happier with this product.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Good microwave and fits too.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this unit to replace a Sharpe above the oven unit after 14 years of service. The Samsung measured about the same in all directions but sticks out a 1/2 of inch more. No big deal. It was simple to install. The biggest problem was removing the old unit out. The new unit works well and looks great.

    I would recommend this to a friend
  • Cons mentioned:
    Button quality

    Rated 1 out of 5 stars

    Poor

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this to replace my old one. Same model. I think my family and broke the door by slamming it to much, cant fault the model for that.... Issues with this one right from opening the box..1st it came with the glass plate out of its area, lucky it didnt break. The door doesn't close flush, im hoping this is only cosmetic. The buttons are very hard to press. Its makes some odd noises. Called samsung to have someone check it. That was just a nightmare. The agent didnt understand what the issue was and jusy kept insisting i pay for an installer and he will determan if something is wrong.. rediclous... Giving it a few more days till i bring it back..

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Me1234567,

      Thank you for sharing your experience with us and we are glad to know that you are using Samsung microwaves.
      We understand that it is sometimes uncomfortable to hear something unusual about our appliances, especially if it is noisy we apologize for the inconvenience that this has brought you.

      I highly recommend checking out these links for basic troubleshooting steps: For noise concerns about your microwave.
      Samsung microwave is making unusual noises
      https://www.samsung.com/us/support/troubleshooting/TSG01001968/
      The turntable does not rotate and is making noise
      https://www.samsung.com/us/support/troubleshooting/TSG01001970/

      For buttons hard to press.
      Control panel does not respond https://www.samsung.com/us/support/troubleshooting/TSG01001961/

      If you encounter some error code on your Microwave product, here's the best link for you.
      Samsung microwave error codes
      https://www.samsung.com/us/support/troubleshooting/TSG01110365/

      Here's a simple tip on how to clean your microwave.
      Clean the microwave
      https://www.samsung.com/us/support/answer/ANS00062285/

      If assistance is needed, please reach us with the following options to further assist you:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Thank you for choosing Samsung. Have a great day.

      Reference number:

      ^^Ross Samsung

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Excellent Compact OTR Microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice microwave for the money. Maybe the least expensive OTR option. Good Samsung quality coupled with a spacious interior. I recommend this product.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great so far...

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had much success with with Samsung products over the years from phones to appliances, and this microwave is no different. Heats quickly and thoroughly, vent fan isnt loud , the inside is pretty large and the stainless finish is great quality. The only issue is I had it installed by best buy and it was damaged by the installers. The damage doesnt seem to interfere with the usage but it's still damage none the less. So I had to give 4 stars.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      We really appreciate the loyalty, Sandmann! We hope that you continue to love this microwave, and all your Samsung appliances, for a very long time. ^Jecca Samsung

  • Pros mentioned:
    Appearance, Performance

    Rated 3 out of 5 stars

    Great Product, but damaged

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microwave works great. Sleek appearance and easy installation.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi MattSugar, thanks for bringing this to my attention. I really appreciate your feedback. I'm thrilled that you're enjoying your new microwave! Some damage requires speaking with your retailer, but for other instances, you may need to reach out to me directly. I want to leave my contact information for you. I would love a chance to talk with you further! You can contact me through our Facebook Support Page: https://bit.ly/2LmCR7F, our Twitter: https://bit.ly/205UzRm, or call 1-833-REVIEW8 (during normal hours of operation 9am-6pm EST), and reference ticket #1138684634. Thanks! ^Mae Samsung

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