Questions & Answers

Q: QuestionI have had this microwave for 2 years now. I've had to replace the handle twice, along with the piece in the middle that makes the turntable spin. Now, the paint is peeling on the bottom and I'm extremely concerned on how to go about fixing it.

Asked 2 years ago by Catherine.

• A:Answer Hi Catherine, We know how important maintenance is to our appliances. Here is a link to help you with the microwave's maintenance. Please see each section, follow the steps, and follow the steps for further help. How to clean a Samsung microwave. https://www.samsung.com/us/support/answer/ANS00062285/ Have a great day. ^Aloe

  Answered 2 years ago by Samsung

  
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Q: QuestionWhat size popcorn doe it pop?

Asked 2 years ago by Bill8.

Q: QuestionHOW LONG IS THE WARRANTY. I BUY IT 06/2021 AND IT NO LONGER WORKS

Asked 3 years ago by CESAR.

• A:Answer Hi CESAR, Thank you for reaching out, and we hope you are in good health. We are glad that you have purchased a Samsung microwave to be part of your household. Your microwave is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of: ONE (1) YEAR PARTS AND LABOR. TEN (10) YEARS PARTS WARRANTY FOR MAGNETRON. Please click on the link for complete details of warranty coverage. https://www.samsung.com/us/support/service/warranty/ME16K3000AS/AA Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144731751 Leo

  Answered 3 years ago by Samsung

  
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Q: QuestionDisplay panel indicates SE

Asked 3 years ago by Anonymous.

• A:Answer Hello, Thank you for reaching out. I understand the display panel of your microwave indicates SE code. I do apologize for the inconvenience this has caused you. We are here to help. To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01110365/ to guide you on the issue. Another link that you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as this has all the troubleshooting guides, links, videos, and other resources that you might need for your microwave. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number is 1144223196. -Noraina

  Answered 3 years ago by Samsung

  
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Q: QuestionWhat size is the glass tray?

Asked 3 years ago by Jess.

• A:Answer The glass tray is 11.5 inches in diameter

  Answered 3 years ago by AnonymousVerified Purchase

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Q: QuestionI was watching a video and it stated that the microwave needs to be at least 30 inches from the range, if so, what if it’s 22 inches?

Asked 4 years ago by Glow.

• A:Answer Hi Glo! To help answer this, I'm providing this link (https://bit.ly/2XhkM5q) to the installation manual for this model. Page 7 shows all the minimum dimensions needed to properly install this microwave. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionDoes the vent open outward on top when the fan is running??

Asked 4 years ago by Cool77.

• A:Answer If I can remember correctly, yes I believe there was a little flap that popped upward toward the vent that you install it against.

  Answered 4 years ago by BestbuyshoppinVerified Purchase

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Q: QuestionWhat is the distance from bottom of the microwave to the top of the stove?

Asked 4 years ago by Pat.

• A:Answer I'm happy to help with this, Pat! First, here is a link (https://bit.ly/3DXiqcK) to the installation manual for this model. Page 7 has a diagram showing the spacing dimensions required for installation. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionHow far from the rear wall is the mounting screw in the Upper Cabinet? Some replies say 8 3/4 inches, and some replies say 10 inches. My cabinets are only 10 inches deep, so I need to know which measurement is on the "Top Cabinet Template".

Asked 4 years ago by Steve.

• A:Answer Hey Steve! We're so sorry for any confusion about this. I can provide this link (https://bit.ly/3DShAOH) to the installation manual for this model. Page 8 begins the section on where and how the mounting plate should be placed. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionDoes that plastic square thing inside microwave need to come off. it has a screw holding it on?

Asked 4 years ago by DN.

Q: Questionthe link sent by the samsung rep to show the installation guide didn't work. please send one that works. thanks.

Asked 4 years ago by briny.

• A:Answer Hi briny! I'm so sorry that last link did not work for you. I'm providing the full link to this model's installation manual below. ^Jecca https://downloadcenter.samsung.com/content/EM/201712/20171226112925183/SMH8165_XAA_DE68-03587A-08_EN.pdf

  Answered 4 years ago by Samsung

  
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Q: QuestionI'd like to see an installation guide. I need to see the mounting brackets on this to see if my old mounting bracket for an Electrolux microwave can be used for this unit. Are mounting brackets standard? Thanks.

Asked 4 years ago by briny.

• A:Answer From my experience installing this I had to remove the old bracket and install a new one. The mounting bracket is included with the microwave I did try to re use but a few slots on the old bracket didn't line up definitely better off using what was made for the microwave

  Answered 4 years ago by AnonymousVerified Purchase

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Q: Questionhow do i set the time

Asked 4 years ago by Anonymous.

• A:Answer Hello there! To set the time on your microwave please follow the below steps. 1. Press the Clock button. 2. Use the number buttons to enter the current time. 3. Press the ENTER/START button. I have also provided the link to the service manual for further assistance. Please see page 12 (https://downloadcenter.samsung.com/content/UM/201712/20171227164806882/2017.12.22_ME16K3000A_AA_EN-MES.pdf) Thank you for being the best part of Samsung. ^Nic

  Answered 4 years ago by Samsung

  
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Q: QuestionWhat is the minimum height the bottom of the microwave can be above the range surface?

Asked 4 years ago by Bobby.

Q: QuestionHow much to have microwave installed. There is an exciting microwave there.

Asked 4 years ago by Anonymous.

• A:Answer $140 for install from bestbuy and there is an additional cost to dispose off the old microwave

  Answered 4 years ago by KishVerified Purchase

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Q: Questionhow loud is this?

Asked 4 years ago by lukas.

• A:Answer Not loud at all

  Answered 4 years ago by Microwavedream

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Q: QuestionWe want to change the microwave from recirculating in the kitchen to vent out the back or top to vent out the side of the house, How do we do this?

Asked 4 years ago by Dale.

• A:Answer parts are in the package and instructions in the installation manual

  Answered 4 years ago by earbudsVerified Purchase

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Q: QuestionIs this microwave stain resistant

Asked 4 years ago by IPADGEN8.

• A:Answer The microwave has a glass turntable to catch any spills but I suggest that you clean the interior at least once per week for normal use & immediately after if there’s a spill. I wipe the interior with lemon juice to keep it fresh so food smells don’t linger.

  Answered 4 years ago by Gypsygirl1Verified Purchase

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Q: QuestionDoes this microwave come with a vent hood?

Asked 4 years ago by Kathi.

• A:Answer Hi Kathi! I'm providing this link (https://bit.ly/3jafylc) to the user manual for this model. Page 10 has a full list of all parts and accessories included with the microwave. ^Jecca

  Answered 4 years ago by Samsung

  
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