“Why is my food not staying frozen, the temperature is 0”
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Hello Doreen, Thank you for reaching out to us. We're glad to assist you with your refrigerator. For steps to help with your freezer's temperature, please see page 50 of the manual link below for steps under "Fridge/freezer does not operate. Fridge/freezer temperature is warm." User manual https://downloadcenter.samsung.com/content/UM/202405/20240502101514016/FDR_RF5000A_DA68-04756D-00_EN_MES_CFR.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1148932550) so our team can retrieve your information when you message us. Thank you. -Kimberly
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