“I have a problem where this refrigerator when plugged in will work. After a couple of minutes it turns off. When I open the refrigerator door all lights are off and fridge does not appear to be working. Will this refrigerator work without smart app?”
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Hi there, We genuinely care for the refrigerator's betterment. Let's help you and get this resolved. Yes, this fridge model works manually without the use of the SmartThings app. The refrigerator should always be plugged into its own individual electrical outlet, which has a voltage rating that matches the voltage listed on the refrigerator's rating plate. This provides the best performance and also prevents overloading of house wiring circuits, which could overheat the wires and cause a fire hazard. Here's the link to get the diagnosis of the refrigerator lights not working correctly. Refrigerator has no power: https://www.samsung.com/us/support/troubleshooting/TSG01109708/ For added reference, I have shared the manual to learn more about the SmartThings app function. Please read pages 37-38 for more details. Should you require assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146483818, to help our team pull up your information. Have a great day! ^Chrystel
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