Questions & Answers

Q: Questionmy new 3 door 17 c foot frig is fine but freezer is making a buzzing sound and not freezing, no ice cubes and food is thawing

Asked 3 years ago by bcnursie.

• A:Answer Check to see if freezer is set at 0 degrees. Call samsung

  Answered 2 years ago by CatherineSVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHow do I get the fridge from celsius to fahrenheit?

Asked 3 years ago by Sandy.

• A:Answer Read your booklet that came with your refrigerator.

  Answered 2 years ago by CatherineSVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionAt what temperature should my fridge and freezer should be on? My freezer is not freezing right

Asked 3 years ago by NB.

• A:Answer I have mine set to 2 on the freezer and 34 for the refrigerator

  Answered 3 years ago by Charles1977Verified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDo you have to open the right side of the fridge first then the left? And then close left door than right?

Asked 3 years ago by JustMe.

• A:Answer No either door can be opened

  Answered 3 years ago by KimJVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionHOW HIGH AND HOW WIDE IS IT.

Asked 3 years ago by Anonymous.

• A:Answer 70x32x28

  Answered 3 years ago by T170805Verified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questiondoes this have a water dispenser in it

Asked 3 years ago by butch.

• A:Answer No or a water filter. I hocked up the water filter I have under the sink to it. Pretty easy and I only need one filter now not 2 separate ones

  Answered 3 years ago by KimJVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: Questionpeak demand should be on or off?

Asked 3 years ago by Anonymous.

This question was asked about the related product: Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Black Stainless Steel

Q: QuestionSamsung 17.5 cu ft , counter dept, French door, or 4 door refrigerator is what I am looking for. Do they make this refrigerator with color panels? That would be perfect! I could even use a smaller cu ft mdel. I am having trouble finding this information.

Asked 3 years ago by Susie.

This question was asked about the related product: Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - White

• A:Answer Sorry I can`t answer your question, I bough this refrigerator in error, as I could have used a larger model

  Answered 3 years ago by JeanCVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI have had fridge for abou a month. Love it but noticed that the center bar that slides to seal door seam doesn’t always go across to seal. Anyone else have this issue?

Asked 3 years ago by Db.

• A:Answer Dear Valued BestBuy Client, We are glad to know that you love our Samsung refrigerator, Db. To better assist you with this concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific questions. ^Rainly

  Answered 3 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat temperature should the refrigerator be on

Asked 3 years ago by Weebie.

• A:Answer 38 degrees

  Answered 3 years ago by RohanLVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questioncan I turn off the lighting

Asked 3 years ago by 0770.

• A:Answer Hi 0770, We appreciate your question about the feature of switching the lights off of this Samsung refrigerator model. The only way to turn off the lights of this refrigerator model is to turn on its Sabbath mode. In Sabbath mode, the buttons, display, and internal lights do not function. The refrigerator and freezer; however, continue to cool. Please refer to page 36 of the user manual of this model I have shared below to activate or deactivate Sabbath mode. https://downloadcenter.samsung.com/content/UM/202206/20220613181444083/DA68-04132A-03_EN_MES_CFR.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide us with this number 1145161309, and it will help our team pull up your information. Leo

  Answered 3 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWill this fridge fit in a 32 inch wide doorway?

Asked 3 years ago by SV.

• A:Answer It will fit fine going sideways. We brought ours through a French door doorwall.

  Answered 3 years ago by CaffeinefreeCarrieVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionHow tall?

Asked 3 years ago by Anonymous.

This question was asked about the related product: Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Black Stainless Steel

• A:Answer 69.5 inches tall. The feet are adjustable to some extent so that may vary slightly.

  Answered 3 years ago by NicholasMVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes it have an icemaker?

Asked 3 years ago by Aldo.

This question was asked about the related product: Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Black Stainless Steel

• A:Answer It does have an internal compact ice maker within the freezer drawer. No external dispenser though.

  Answered 3 years ago by NicholasMVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhat is the Width i only have 34 inches?

Asked 3 years ago by Aldo.

This question was asked about the related product: Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Black Stainless Steel

• A:Answer It’s 32 inches wide with the doors closed. With the doors open straight out (perpendicular to the fridge opening), it’s about 34.5 inches and even more with them fully open. In your case, it will all depend on the depth of the space available.

  Answered 3 years ago by NicholasMVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionDo the refrigerator hinges have any door stop option for adjustment to opening only 90 degrees, rather than the full 130 degrees. I would like to prevent the door from hitting a wall, which will only happen in excess of 90 degrees.

Asked 3 years ago by SueSara.

• A:Answer None that I know off.

  Answered 3 years ago by Not4usVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDOES THE REFRIGERATOR HAVE A FREEZER SECTION??

Asked 3 years ago by Anonymous.

• A:Answer Hi, Good question. Yes, the bottom section of the fridge is the freezer. Please see the link for more details. https://www.samsung.com/us/home-appliances/refrigerators/3-door-french-door/18-cu--ft--smart-counter-depth-3-door-french-door-refrigerator-in-stainless-steel-rf18a5101sr-aa/?redir=RF18A5101SR Have a great day. ^Charles

  Answered 3 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWho do I contact about a damaged door hinge. I have only had my refrigerator for a few weeks and it’s not opening easily. Looks as though one of the plastic hinges is loose.The internal seal on the inside left door is sticking and won’t close completely.

Asked 3 years ago by Mary.

This question was asked about the related product: Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Black Stainless Steel

• A:Answer Dear Valued BestBuy Client, To better assist you with this issue, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289, available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry. Have a great day. ^Charles

  Answered 3 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan you not put the hinges on? I need a refrigerator that is no more than 69in and that is the max. I see here without the hinges it is under 69in.

Asked 3 years ago by SLM.

This question was asked about the related product: Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Black Stainless Steel

• A:Answer Hi SLM, That's an interesting question. Removing the hinges is not advisable since the doors are attached to the hinges. The back of the unit measures 68 7/8 inches, while the front measures 70 inches due to the door. We would suggest looking into the link below for more details. Dimensions on page 2 https://image-us.samsung.com/SamsungUS/home/home-appliances/pdf/RF18A5101SR_V9.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1145056484) to help our team pull up your information. Have a great day. ^Charles

  Answered 3 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question