Questions & Answers

Q: QuestionWhat is the actual depth of this refrigerator? The image shows it as 28 1/8", the 'key specs' say it is 30 1/8".

Asked 4 years ago by JoePacific.

• A:Answer The depth is 28 1/8. I noticed that, too, as I required a minimal depth to fit.

  Answered 4 years ago by HotinFLVerified Purchase

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Q: QuestionHow far do you have to open the fridge doors to open the crisper

Asked 10 months ago by T74SD.

• A:Answer Hi there, The doors should be open by 135 degrees to ensure that the crisper/drawer can move freely. The sides also require a clearance of 11 1/2 inches on each side for the doors to open to the desired angle. ^Rodel

  Answered 10 months ago by Samsung

  
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Q: QuestionWhere is the ice & water dispenser ???

Asked 2 years ago by Anonymous.

• A:Answer Hi there, This fridge model has an ice bucket but doesn't have a water dispenser because it doesn't have a water filter. Please see the "Installation" section on pages 15-16 of the user's manual for your reference. Manual https://downloadcenter.samsung.com/content/UM/202311/20231107195808543/FDR_RF5000A_DA68-04132A-04_EN_MES_CFR.pdf Have a great day. ^Aloe

  Answered 2 years ago by Samsung

  
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Q: QuestionWhat temperature should the refrigerator and the freezer be set at

Asked 2 years ago by Sunshine.

This question was asked about the related product: Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Black Stainless Steel

• A:Answer Sunshine, for best performance, set the freezer temperature to 0 °F (-18 °C) and the fridge temperature to 37 °F (3 °C). Have a great day. ^Charles

  Answered 2 years ago by Samsung

  
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Q: QuestionI connected my refrigerator doesn’t seem to be cooling what should it be set too?

Asked 2 years ago by Anonymous.

• A:Answer 37 fridge, 0 freezer

  Answered 2 years ago by MaryT

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Q: QuestionDo the refrigerator and freezer units stop cooling or shut down if the freezer door is left slightly ajar?

Asked 3 years ago by Sunshine1234.

• A:Answer Glad you asked, Sunshine1234. Let us go ahead and get you some details about the fridge. After looking into the manual for the fridge, there is no information about any feature that turns off the cooling capability of the fridge or the freezer when the door is ajar. Leaving the door ajar can cause frost from the condensation when the hot air from the outside meets the cold air within. Also, the fridge has a door alarm feature which is triggered if the fridge door or freeezer drawer. Please see the links for more details. Manual Condensation on page 51 Alarms on page 39 https://downloadcenter.samsung.com/content/UM/202206/20220613181444083/DA68-04132A-03_EN_MES_CFR.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1145598520) to help our team pull up your information when you message us. Have a great day. ^Charles

  Answered 3 years ago by Samsung

  
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Q: QuestionAre there hand holds on the top on the upper doors? I'm very tall so would likely want to open the doors from the top.

Asked 3 years ago by Denman.

• A:Answer Yes you can open it from the top!

  Answered 3 years ago by RiaMVerified Purchase

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Q: QuestionCan the colors of the doors/panels be changed like the Bespoke range? Thanks.

Asked 3 years ago by Dean.

• A:Answer That's a fascinating question, Dean. This model only came with three colors and was not designed to have interchangeable panels. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1145096319) to help our team pull up your information. Have a great day. ^Charles

  Answered 3 years ago by Samsung

  
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Q: QuestionHoe much space does it need from the wall in the back? Thanks!

Asked 4 years ago by Ana.

• A:Answer Per a previous answer from Samsung, they recommend at least 2 inches on all sides. I read that as including the back.

  Answered 3 years ago by Anonymous

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Q: QuestionReally nice refrigerator but why do you recommend it at a 37 degree temperature?, I think that is too warm, So I made an adjustment to 35

Asked 4 years ago by Aug.

This question was asked about the related product: Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Black Stainless Steel

• A:Answer Thanks so much for asking, Aug! The temperature recommendations we provide are just a guideline of what the ideal temperature should be. However, the temperatures are adjustable to allow users to set them to their preference. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionDoes this fridge have a water dispenser inside?

Asked 1 month ago by Shivani.

• A:Answer Hello Shivani, We value your interest in your Samsung refrigerator and your question about whether this model includes an internal water dispenser. This model does not have an internal water dispenser, and its design focuses on streamlined French‑door storage, flexibility, and counter‑depth fit. You can review all available features and specifications on the official product page. You can explore the full guide here: https://www.samsung.com/us/refrigerators/french-door/18-cu-ft-smart-counter-depth-3-door-french-door-refrigerator-in-stainless-steel-sku-rf18a5101sr-aa/ Please keep this reference number for your records: 1152234543. We appreciate your time and your interest in learning more about your appliance. Nicole Samsung Care

  Answered 1 month ago by Samsung

  
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Q: QuestionDoes the ice maker shut off when the bin is full

Asked 1 month ago by John.

This question was asked about the related product: Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel Look

• A:Answer Hi John, Thank you for reaching out to ask if the ice maker shuts off when the bin is full. Yes, the 3-Door French Door refrigerators are equipped with an Automatic Ice Maker that automatically stops producing ice when the bin is full. The ice maker produces 8 cubes per cycle, generating approximately 100–130 cubes within a 24‑hour period, depending on factors such as freezer temperature, ambient room temperature, frequency of door openings, and overall usage conditions. For additional details about the Automatic Ice Maker, you may refer to page 43 of the user manual under “Special Features” using the link below: https://downloadcenter.samsung.com/content/UM/202601/20260116191416412/DA68-04756D-01_FDR_RF5000A_EN_MES_CFR_251216.pdf For your records, your Samsung reference number is 1152230911. Thank you for sharing your question. Jeffrey Samsung Care

  Answered 1 month ago by Samsung

  
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Q: QuestionCan someone tell me the depth of the top doors?

Asked 2 months ago by JR.

• A:Answer Hi JR, Let us get you the details you need on this Samsung refrigerator model. The depth of the top doors is approximately 3 5/8 inches. Leo

  Answered 2 months ago by Samsung

  
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Q: QuestionWhy the refrigerator smell like death everything is clean and I don’t know what else to do?

Asked 3 months ago by Pedro.

This question was asked about the related product: Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Black Stainless Steel

Q: QuestionDoes this size come with a water and ice dispenser?

Asked 3 months ago by MichelleC.

• A:Answer There is no water dispenser. There is a icemaker inside the freezer.

  Answered 3 months ago by Jake03

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Q: QuestionCan you remove the ice maker completely?

Asked 3 months ago by newfridge.

• A:Answer Hi there, Yes, you can remove the ice maker completely. Have a great day! Nicole

  Answered 3 months ago by Samsung

  
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Q: QuestionWhat is the warranty Does it come with door handles

Asked 5 months ago by Allyson.

• A:Answer Hi Allyson, Yes, this fridge model comes with recessed handles. The design features minimalist flat doors with handles that are built into the door itself. The bottom freezer door also features an "EZ-Open Handle". This fridge model is warranted by Samsung against manufacturing defects in materials or quality for a limited period, starting from the date of original purchase, of: One (1) year of parts and labor Please click on the link for complete details of warranty coverage: https://www.samsung.com/us/support/legal/LGL10000309/#standard-limited-warranty Have a great day. -John

  Answered 5 months ago by Samsung

  
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Q: QuestionDoes this fridge have water purifier and ice maker

Asked 6 months ago by Shane.

• A:Answer Hi Shane, No, this Samsung refrigerator model is not equipped with an internal water filter; however, it does have an automatic ice maker. Leo

  Answered 6 months ago by Samsung

  
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Q: QuestionDoes the bottom section of the freezer have a center divider?

Asked 7 months ago by emma.

This question was asked about the related product: Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Black Stainless Steel

• A:Answer No, Emma, this fridge does not have a center divider on the bottom freezer. This freezer has an upper and lower basket. Please refer to your user manual for more details. Turn to pages 46 to 47, "Freezer baskets." User Manual https://downloadcenter.samsung.com/content/UM/202405/20240502101514016/FDR_RF5000A_DA68-04756D-00_EN_MES_CFR.pdf Have a great day. ^Camille

  Answered 7 months ago by Samsung

  
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