Questions & Answers

Q: QuestionWhat is the cost to dispose old refrigerator

Asked 8 months ago by Anonymous.

• A:Answer Dear Valued Best Buy Client, We strive to assist you at any time. Don't hesitate to contact our Best Buy Customer Service department at (888) 237-8289 for further assistance. They are available 24 hours a day. They can answer your question or transfer you to your local store to inquire about their haul-away services and their cost. Have a great day. -John

  Answered 8 months ago by Samsung

  
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Q: QuestionWill installing this Samsung refrigerator in an RV void the warranty?

Asked 8 months ago by Cook530.

• A:Answer Hello there, Yes, your warranty can be void if you install this Samsung refrigerator in an RV. As this refrigerator is intended to be used in household and similar locations, such as: •staff kitchen areas in shops, offices, and other working environments; • farm houses and by clients in hotels, motels, and other residential-type environments; • bed and breakfast-type environments; • catering and similar non-retail applications. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1150340887) to help our team pull up your information. Have a great day. ^Camille

  Answered 8 months ago by Samsung

  
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Q: QuestionCan this refrigerator be delivered and installed in a motorhome? Thank you!

Asked 9 months ago by Glenda.

This question was asked about the related product: Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel

• A:Answer Dear Valued Best Buy Client, Thank you for bringing this to our attention. To better assist you with this, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns. Have a great day. -Ricardo

  Answered 9 months ago by Samsung

  
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Q: QuestionWhy are the ice cubes broken up

Asked 10 months ago by Anonymous.

This question was asked about the related product: Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel

• A:Answer Hi there, The ice maker has a special feature that allows it to produce both cube ice and crushed ice. ^Rodel

  Answered 10 months ago by Samsung

  
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Q: QuestionWhy is my food not staying frozen, the temperature is 0

Asked 1 year ago by Doreen.

• A:Answer Hello Doreen, Thank you for reaching out to us. We're glad to assist you with your refrigerator. For steps to help with your freezer's temperature, please see page 50 of the manual link below for steps under "Fridge/freezer does not operate. Fridge/freezer temperature is warm." User manual https://downloadcenter.samsung.com/content/UM/202405/20240502101514016/FDR_RF5000A_DA68-04756D-00_EN_MES_CFR.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1148932550) so our team can retrieve your information when you message us. Thank you. -Kimberly

  Answered 1 year ago by Samsung

  
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Q: QuestionAll sizes this refrigerator comes in?

Asked 1 year ago by Fridge.

This question was asked about the related product: Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel

• A:Answer Greetings! We are glad to answer your question about this Samsung refrigerator model. This refrigerator model comes in counter-depth only. I have shared this model's specification sheet. RF18A5101SR: https://image-us.samsung.com/SamsungUS/home/home-appliances/pdf/RF18A5101SR_V9.pdf Should you have additional questions, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1148489605 to help our team pull up your information. Leo

  Answered 1 year ago by Samsung

  
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Q: QuestionIce maker is not making individual cubes, they are stuck together and not breaking up once dispensed. What do I do to fix it?

Asked 1 year ago by Lori.

• A:Answer Hi Lori, I can imagine it must be a bit frustrating when the ice isn’t coming out as expected. Let us help you. I have shared a Samsung link below to help with your experience with the ice maker and the ice it has produced. Samsung ice maker is not working: https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-makes-small-cloudy-dirty-or-clumped-ice Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1148407359 to help our team pull up your information. Leo

  Answered 1 year ago by Samsung

  
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Q: QuestionCan the doors and freezer drawers be removed for installation

Asked 1 year ago by Tremelady.

This question was asked about the related product: Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel

• A:Answer Hi there, Yes, the doors and freezer drawer can be removed for installation. ^Rodel

  Answered 1 year ago by Samsung

  
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Q: QuestionDoes this model have a dispenser for drinking water?

Asked 1 year ago by Cam.

This question was asked about the related product: Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel

• A:Answer No, Cam, this fridge model does not have a built-in water dispenser. Please see the feature of the unit in the Spec sheet link below for the details and feature of the fridge on page 1 Spec sheet https://image-us.samsung.com/SamsungUS/home/home-appliances/pdf/RF18A5101SR_V9.pdf Have a great day. ^Charles

  Answered 1 year ago by Samsung

  
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Q: QuestionIs the depth measured against the wall or with an airspace? In other words what will the actual depth be pushed all the way back into the kitchen cabinets?

Asked 1 year ago by Blain.

• A:Answer Hi Blain, The fridge dimension is 32 1/8" x 70" x 28 1/8" with hinges and doors. You may reference to the "Installation Specifications" and "Dimensions" sections on page 2 of the spec sheet. Spec sheet https://image-us.samsung.com/SamsungUS/home/home-appliances/pdf/RF18A5101SR_V9.pdf Have a great day. ^Aloe

  Answered 1 year ago by Samsung

  
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Q: QuestionCan handles.be added to this or retrofitted?

Asked 1 year ago by Selmar.

• A:Answer Hi Selmar, No, because the fridge has flat doors and easy-to-open recessed handles. Please scroll through the product page and play the videos to know more about the benefits and specs of the refrigerator. Product page https://www.samsung.com/us/home-appliances/refrigerators/3-door-french-door/18-cu--ft--smart-counter-depth-3-door-french-door-refrigerator-in-black-stainless-steel-rf18a5101sg-aa/#benefits Have a great day. ^Aloe

  Answered 1 year ago by Samsung

  
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Q: QuestionWhere can I find an open box RF18

Asked 1 year ago by Ricci.

This question was asked about the related product: Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel

• A:Answer Dear valued BestBuy client, To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to check the availability of an open box RF18A5101SR. Have a great day. -Ernest-

  Answered 1 year ago by Samsung

  
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Q: QuestionIs the height of 70in inclusive of the wheels? We are doing a built in so need to know the exact measurement of the height required within a quarter inch or so. its unclear to me if the 70in measurement excludes the extra height from the wheels. Thanks.

Asked 1 year ago by Charles.

This question was asked about the related product: Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel

• A:Answer Yes, Charles, the 70-inch measurement includes the wheels. Please see page 2 of the spec sheet for more detailed measurements and illustration. Specs sheet https://image-us.samsung.com/SamsungUS/home/home-appliances/pdf/RF18A5101SR_V9.pdf Have a great day. ^Charles

  Answered 1 year ago by Samsung

  
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Q: Questionmy icemaker says bin is full, however, its completely empty. how do i get it to notice the empy bin

Asked 1 year ago by skyye.

• A:Answer Hi Skyye, Thank you for reaching out to us about your icemaker indicating that the bin is full when it is actually empty. We understand how frustrating this can be and are here to assist you. For additional details, please visit the following links and follow the hyperlink within: To help your icemaker recognize the empty bin, please try the following suggestions: Reset the Icemaker: Test or reset your Samsung ice maker       https://www.samsung.com/us/support/troubleshooting/TSG01207806/ Check the Bin and Sensors: Ice maker is not working       https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice Power Cycle the Refrigerator: How to reset your Samsung refrigerator     https://www.samsung.com/us/support/answer/ANS00087902/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147236198) to help our team gather your information. Have a great day. ^Charles

  Answered 1 year ago by Samsung

  
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Q: QuestionIs this frig finger print resistant?

Asked 2 years ago by Mc.

This question was asked about the related product: Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel

• A:Answer Hi Mc, Yes, this fridge model is fingerprint-resistant. With its innovative coating, fingerprints simply glide off the surface, leaving behind a spotless finish. Have a great day! Chrystel

  Answered 2 years ago by Samsung

  
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Q: QuestionOur freezer seems to be really cold and is getting hard to open it and has ice around it. What is the problem?

Asked 2 years ago by danny.

• A:Answer Hi Danny, We understand your predicament with the frost forming in the freezer section of your Samsung refrigerator model. We wish to help you out. I have shared a Samsung link below for steps that can be performed to help with the experience. Frost forms in the freezer or refrigerator: https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-in-the-freezer-or-refrigerator In addition, I have shared another Samsung link for the recommended refrigerator temperatures. What temperature should I set my Samsung refrigerator to? https://www.samsung.com/us/support/answer/ANS00080450/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146874897 to help our team pull up your information. Leo

  Answered 2 years ago by Samsung

  
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Q: QuestionAre the refrigerator shelves height adjustable?

Asked 2 years ago by Chris.

This question was asked about the related product: Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel

• A:Answer Hi Chris, We are glad to answer your question about this Samsung refrigerator model. Only the middle shelf can be adjusted approximately 1 - 2 inches. When adjusting the middle shelf, the space for the middle and lower shelf changes. Leo

  Answered 2 years ago by Samsung

  
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Q: QuestionWhats the size of interior shelves and the drawers

Asked 2 years ago by shiloh.

This question was asked about the related product: Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel

• A:Answer The shelves and drawers are pretty big

  Answered 1 year ago by BridgetteK

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Q: QuestionIs there a cost for haul away of old refrigerator?

Asked 2 years ago by Teddy.

This question was asked about the related product: Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel

• A:Answer Dear Valued Best Buy Client, Thank you for asking. To better assist you with your query, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns. Have a great day. ^Camille

  Answered 2 years ago by Samsung

  
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