“Just purchased this open-box model. Plugged it in and "Fridge off" light keeps blinking on and off and I can't press any other buttons. Can't control temperature for refrigerator or freezer. Both areas seem to be cooling but no control. Any ideas?”
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So after contacting TotalTech because allegedly their service would be awesome, they referred me to Samsung even though I just bought the fridge 1 day prior. Spoke to Samsung three different times, they took me through the troubleshooting, send me a link for repair and the repair was going to cost $570. Almost exactly what I paid for the fridge in the first place. Called back and they said I was out of warranty. Awesome. But the third person finally helped me with a key press combination on the fridge to help reset that panel and that worked. Let's see how long that works for and let's see what happens with the warranty situation. And don't bother with Totaltech. Total waste of money.
Sorry, there was a problem. Please try again later.Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns. Reference Ticket Number: 1144733928 ^Camille
Sorry, there was a problem. Please try again later.If u say there both cooling, then take a water bottle and put it in the freezer n see how long it takes to freeze. Maybe the lights just don't work on there.
Sorry, there was a problem. Please try again later.Sorry, no. Ours was set up by the delivery people and has worked fine ever since.
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