“So I've had my refrigerator for about 13 months and this last month the fridge portion won't cool less that 40 degrees. I have it on the highest setting and its 42 degrees. I have removed everything from the fridge and tried to get it to cool and nothing”
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Hi jrm2020, Thank you for your honest feedback and we hope you are in good health. This is not the experience we want for our customers and feedback like yours will certainly help us to continue improving our products and customer experience here at Samsung. I have shared with you 2 links below. Please click on the links to help resolve your concern with the refrigerator. https://www.samsung.com/us/support/troubleshooting/TSG01001029/ https://www.samsung.com/us/support/troubleshooting/TSG01001027/ I have also included the user manual link for the refrigerator below. Please click on the link and turn to page 52 for additional steps to take. https://downloadcenter.samsung.com/content/UM/202101/20210111110110655/DA68-03570A-14_EN_MES_CFR.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144312339 Leo
Sorry, there was a problem. Please try again later.Symptom: Fridge/freezer does not operate.Fridge/freezer temperature is warm. Possible cause(s): • Power cord is not plugged in properly. Solution: • Properly plug in the power cord.• Possible cause(s): Temperature control is not set correctly Solution: .• Set the temperature lower. Possible cause(s): • Refrigerator is located near a heat source or in direct sunlight. Solution: • Keep the refrigerator away from direct sunlight or a heat source. Possible cause(s): • Not enough clearance between refrigerator and sides/rear. Solution: • We recommend that the gap between the refrigerator and nearby walls (or cabinets) is more than 50 mm. Possible cause(s): • The refrigerator is overloaded. Food is blocking the refrigerator vents. Solution: • Do not overload the refrigerator. Do not allow food to block ventilation. Press and hold Fridge for 3 seconds to select Fridge On/Off. The temperature indicator will turn off and the Fridge On/Off indicator will turn on.NOTE• In Fridge On/Off mode, the temperature of the fridge or freezer remains under 59 °F (15 °C) to prevent mold and odors. The refrigerator uses less electricity.• Do not store food or beverages in the refrigerator when the refrigeration or freezer functions are set to 'Off mode'. 59 °F (15 °C) is not cool enough to prevent spoilage. To obtain warranty service, please contact SAMSUNG at: Samsung Electronics America, Inc. 85 Challenger Road Ridgefield Park, NJ 07660 1-800-SAMSUNG (726-7864) www.samsung.com/us/support
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