“I'm hooked up via cord yet no screen info and tge remote does not control the sound. I don't want it if the only way to control sound is by the sound bar controls”
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To control the volume via the tv you need to use the Bluetooth function. if you are using a cable the only option is to use the volume on the soundbar remote.
Sorry, there was a problem. Please try again later.Make sure the soundbar is facing right side up. The samsung logo faces the ceiling. It's confusing at first. Once positioned that way, you'll see a display on the soundbar. The remote controls volume but you have to toggle the volume switch up and down. If you press it, it mutes and unmutes.
Sorry, there was a problem. Please try again later.Hello Kat, You can control the volume and mute the soundbar using your Samsung TV's remote, or other brands TV remotes. 1) Use the TV remote to navigate to Settings, select Sound, and then select Sound Output on your Samsung TV. 2) Select your Samsung soundbar, and then select Close. Now you can use your TV remote to adjust volume and mute the soundbar. The soundbar should also turn on and off with the TV. Other manufacturer’s remotes may have to be enabled on your soundbar. First, turn Off the Soundbar. Once powered off, push up and hold the WOOFER button for 5 seconds. Each time you push the WOOFER button up and hold it for 5 seconds, the mode switches in the following order: “OFF-TV REMOTE” (Default mode), “SAMSUNG-TV REMOTE”, “ALL-TV REMOTE”. Please also make sure your speaker settings on the TV are set to External Speaker. ~Samsung Solutions
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