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Hello, Make sure that you have your TV sound output set to External Speakers, if this still continues, please contact Samsung Customer Service. Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week. ~Samsung Solutions
Sorry, there was a problem. Please try again later.I think you may still have the volume on for the TV. I had to turn the volume for my TV all the way down to 0. I didn’t mute the sound because my TV showed the mute icon on the screen. I hope this helps!
Sorry, there was a problem. Please try again later.You need to me sure your tv volume is 0 or off.
Sorry, there was a problem. Please try again later.
