Questions & Answers

Q: QuestionHow.do I add this microwave to smartthings app?

Asked 2 years ago by Anonymous.

• A:Answer You cannot, this is not a WiFi enabled or smart microwave.

  Answered 2 years ago by KeithG

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Q: QuestionIs there any trim kit available for this model?

Asked 2 years ago by Sue.

This question was asked about the related product: Samsung - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook - Black Stainless Steel

• A:Answer No, there is no compatible trim kit for this microwave, Sue. Have a great day, -Ernest-

  Answered 2 years ago by Samsung

  
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Q: QuestionWhen we run the microwave— even for short 2 minutes periods, condensation builds up on the OUTSIDE of the microwave door and wood cabinets on both sides and above the microwave. The stove is NOT being used. It is vented to the outside. Is this normal?

Asked 2 years ago by MRW.

• A:Answer Did not see it when I use mine. I have it vented inside.

  Answered 2 years ago by TonyVerified Purchase

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Q: QuestionOur microwave was installed by Best Buy. It should be vented to the outside. When we run the microwave— even for short 2 minutes periods, condensation builds up on the bottom and top of the door. Is this normal?

Asked 2 years ago by MRW.

• A:Answer Yes, to a degree. Even if it was properly vented some air is still vented via the vents above the door, so some condensation is normal.

  Answered 2 years ago by KeithGVerified Purchase

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Q: QuestionHow does the air fryer work?

Asked 2 years ago by Anonymous.

• A:Answer This unit is not an airfryer.

  Answered 2 years ago by TonyVerified Purchase

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Q: QuestionBought it 8 months ago for a kitchen remodel. Delivered last month and installed yesterday. I notice there is a pin head size dent near the handle that's unsightly. Can it be fixed? If so, by whom? How do I go about it?

Asked 2 years ago by ApSeattle.

This question was asked about the related product: Samsung - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook - Black Stainless Steel

• A:Answer Dear Valued Best Buy Client, To better assist you with this issue, please contact Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concern. Leo

  Answered 2 years ago by Samsung

  
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Q: QuestionWhat is the wall mount bracket height requirement?

Asked 2 years ago by Joe.

• A:Answer It comes with a template you hang on the wall…..

  Answered 1 year ago by JameseHVerified Purchase

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Q: QuestionCan this microwave be used as a built in microwave instead of above the range?

Asked 2 years ago by SansK.

• A:Answer As long as it is properly vented to the outside, I'm sure it could be. But, if it's fully enclosed in a cabinet you're not going to be using the vent hood feature of the unit, and which you're paying extra for.

  Answered 2 years ago by KeithG

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Q: QuestionIs this a convection also

Asked 2 years ago by Anonymous.

• A:Answer This is not a convection oven.

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionDoes it have a auto night light

Asked 2 years ago by Greg.

• A:Answer The panel stays lit unless you press eco mode. I find it bright enough to function as a night light.

  Answered 2 years ago by Karen

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Q: Questioncan i order a different color face for the microwave? thank you

Asked 2 years ago by chris.

• A:Answer No

  Answered 2 years ago by Wayne

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Q: QuestionCan the microwave air be vented through the vent slots in the front/top of the microwave where the blower vent air blows from? As it is it seems to be venting from all around and it causes very bad condensation on the microwave and the upper cabinets.

Asked 2 years ago by Brian.

This question was asked about the related product: Samsung - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook - Black Stainless Steel

• A:Answer It vents out the top

  Answered 2 years ago by ColinHVerified Purchase

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Q: QuestionWhat are the decibels levels of each of the 4 vent fan levels?

Asked 2 years ago by Bruchko.

This question was asked about the related product: Samsung - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook - Black Stainless Steel

• A:Answer Good question, I'd like to know also. When I use the fan it is the same on high, med, & low as well as very loud. Not like others have claimed to be "quiet."

  Answered 2 years ago by CherylVerified Purchase

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Q: QuestionHas anyone have any issues with the venting power? I have it on the very first setting and it's the loudest, but the venting power seems very weak. It barely sucks while I am cooking.

Asked 2 years ago by Eric.

• A:Answer I have no issues on it and I like that it has four settings on and easy to use.

  Answered 2 years ago by YayaVerified Purchase

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Q: QuestionThis unit constantly over heats and shuts off after 6 min of use. Also the fan doesn't turn on when it's running. When I push the vent button and run the microwave, it still overheats and shuts off. How do I fix this or is this unit junk?

Asked 2 years ago by Anonymous.

• A:Answer There is a one year warranty on the unit. Call Samsung!

  Answered 2 years ago by Karen

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Q: QuestionHow can I tell if my microwave is a ME21M70BAG/AA or if it is a ME21M70BAG/AC? What are the differences? My SKU #5920209 Thanks!

Asked 3 years ago by CKDamas.

This question was asked about the related product: Samsung - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook - Black Stainless Steel

• A:Answer My unit has a label seen, when the door is open, on the upper left of the unit.

  Answered 2 years ago by Karen

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Q: QuestionHow to clear and/or replace sensor causing error code C-10

Asked 3 years ago by Microwave.

• A:Answer Online and with Samsung support, they say to unplug, wait a couple minutes and plug back in. However that didn’t work for me and they scheduled a service call which was going to cost $200, which didn’t include the cost of repair, so I cancelled. Now I have a less than 2 year old microwave that has no sensor cooking, or cooking presets. Good luck with yours.

  Answered 2 years ago by AnaF

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Q: QuestionIs the wall mount for this microwave included in the box, or do I have to purchase a separate kit?

Asked 3 years ago by Aidienrashenko.

This question was asked about the related product: Samsung - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook - Black Stainless Steel

• A:Answer Hi Wallmount, Great question. We understand and appreciate your inquiry if the wall mount and installation manual are included in the box. Yes, they are included in the box. Please see the link for more details. User manual under Checking the parts on page 10 https://downloadcenter.samsung.com/content/UM/201906/20190627105646378/ME21M706BA_ME21R706BA_AA_EN-MES-CFR.pdf Have a great day. ^Charles

  Answered 3 years ago by Samsung

  
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Q: QuestionJust wondering if the white glass front is interchangeable with the stainless like our Bespoke refrigerator panels are?

Asked 3 years ago by Maggie.

• A:Answer Hi Maggie, We appreciate your question about the glass panel of this microwave. No, the white glass panel is not interchangeable, unlike the Bespoke refrigerators. The microwave comes in 2 standard finishes and 3 Bespoke finishes which I have shared below. Standard Finishes: a. Fingerprint Resistant Stainless Steel b. Fingerprint Resistant Black Stainless Stee Bespoke Finishes: a. Fingerprint Resistant Tuscan Steel b. Fingerprint Resistant Navy Steel c. White Glass Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide them this number 1144918300 and it will help our team pull up your information. Leo

  Answered 3 years ago by Samsung

  
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