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Page Showing 61-72 of 72 questions
  • QuestionDoes this come with a manual rather than one just available online?

    Asked by CountrGirl1.

    • Answer Hello CountrGirl1, Thank you for reaching out and raising your question about the Samsung - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook - Black stainless steel. I understand you want to know if this product comes with a manual. We are here to help. To help you with this, I am providing this link https://downloadcenter.samsung.com/content/UM/202010/20201023135734924/2017.12.22_ME21K7010DG_AA_EN-MES.pdf for the user's manual. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number is 1144552233. -Noraina

      Answered by Samsung

  • QuestionCan this be purchased in regular stainless steel instead of BLACK stainless steel?

    Asked by CountryConnie1.

    • Answer Hi CountryConnie1. Thank you for reaching out regarding your Samsung - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook; if you can purchase this in regular stainless steel. Regarding your concern, regular stainless steel is available. I suggest you check this link to where you can purchase the over-range microwave in stainless steel. https://www.samsung.com/us/home-appliances/microwaves/over-the-range/me2-1-cu--ft--over-the-range-microwave-with-powergrill-and-ceramic-enamel-interior-me21k7010ds-a2/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144406885 ^Camille

      Answered by Samsung

  • Questionwhere is this Samsung microwave manufactured?

    Asked by jancene.

    • Answer Mine says made in Malaysia.

      Answered by ucinn

  • QuestionDoes this model come in black

    Asked by Res.

    • Answer Hi Res. Thank you for reaching out regarding your Samsung - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook if this comes in black. Regarding your concern, the only available colors are black stainless or stainless steel. I suggest you check this link for the full specs, features, and dimensions. https://www.samsung.com/us/home-appliances/microwaves/over-the-range/me21k7010dg-2-1-cu-ft-over-the-range-microwave-with-powergrill-and-ceramic-enamel-interior-me21k7010dg-aa/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144406972 ^Camille

      Answered by Samsung

  • Questiondo you have 36 inch wide over the range microwave and vent

    Asked by Anonymous.

    • Answer Yes

      Answered by Bananababy

  • QuestionCan you use aluminum in this with the grill?

    Asked by Anonymous.

    • Answer Hello, Thank you for reaching out. We appreciate you letting us know your inquiry about using aluminum in this Samsung microwave. We understand that this information may be essential for you. We're here to help. As per checking, do not put aluminum foil (except as specifically directed in this manual), metal objects (such as containers, forks, etc.), or containers with golden or silver rims into the microwave. Use only narrow strips of foil to prevent overcooking of exposed areas. Using too much foil can damage your oven, so be careful. For reference, attached is a link to the user manual where you can find additional information about the product, including the cookware guide, which you can check anytime. See page 26. https://downloadcenter.samsung.com/content/UM/202010/20201023135734924/2017.12.22_ME21K7010DG_AA_EN-MES.pdf For other concerns, do not hesitate to reach out via our Support Channels below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Thank you, and stay safe! Your Reference Ticket Number: 1144255790 -Angelica

      Answered by Samsung

  • QuestionModel # ME21K7010D*,Is this microwave refurbished, open box or is brand new. Also does it come with a operating manual or cookbook. Thank you.

    Asked by Masterchief0.

    • Answer No it doesn't come with a manual which I find very irritating but you can download one from the manufacturers web site.

      Answered by SWint1

  • QuestionThere is mixed reviews and from what I understand, the new model listed here ends with an “AS” which was supposed to replace the problematic “AA” version. Does the new “AS” model also give any of the buyers problems?

    Asked by Liz.

    • Answer Once again I have sold that house I can’t help you with that question thanks

      Answered by Renee

  • Questionmy power went out. how do i set the time on this microwave ?

    Asked by Anonymous.

    • Answer Option button, then press the 9 number button.

      Answered by kasa

  • QuestionIs there a fuse in microwave? It just stopped running - breaker is fine

    Asked by Hills2u.

    • Answer We'd like to help with this, Hills2u! You can use this link (https://bit.ly/2wKWy3B) to find out possible causes of the microwave not powering on. ^Jecca

      Answered by Samsung

  • QuestionCan this microwave be built into a cabinet. Will it be able to vent from front if sides and top and bottom are covered?

    Asked by peacy.

  • QuestionDo I leave in the cardboard pieces? There are two, one on the side and on the top.

    Asked by SS.

    • Answer Hi SS, Thank you for reaching out and we hope you are in good health. We are happy to know that you have purchased a Samsung microwave. All microwaves have a magnetron cover, although the appearance will vary between models. On many Samsung microwaves, the magnetron cover may look like a piece of cardboard and you might wonder why it's there. You may also see some plastic film on the microwave door on some models. I have included a link below to guide and explain which items you can remove and which ones you can't. https://www.samsung.com/us/support/troubleshooting/TSG01110342/ Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144292792 Leo

      Answered by Samsung