Questions & Answers

Name: Samsung - 21.5 Cu. Ft. Side-by-Side Counter-Depth Refrigerator with 21.5" Touchscreen Family Hub - Black Stainless Steel
Brand: Samsung
SKU: 6397591
Price: 2199.99 USD
Rating: 4.4 (315 reviews)

Samsung - 21.5 Cu. Ft. Side-by-Side Counter-Depth Refrigerator with 21.5" Touchscreen Family Hub - Black Stainless Steel

Model:: RS22T5561SG/AA; |
SKU:: 6397591

User rating, 4.4 out of 5 stars with 315 reviews.

Highly rated by customers for:

Clearance

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Page Showing 21-40 of 43 questions

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QuestionI need to replace the left side of the door. Which body part do I need? I keep trying to search for it but I don’t want to make a mistake in buying the incorrect door
Asked 3 years ago by Jayline.
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QuestionAre the doors removable for delivery and reattachable to move in narrow kitchen entrance?
Asked 3 years ago by doors.
- Answer Yes the door was taken off before they probably get in my house
  Answered 3 years ago by Tasha
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QuestionHi, can I adjust the temperature via the hub/Alexa? We’re putting this in a cabin where we won’t be there all the time be still want to monitor the temperature so any food condiments don’t spoil.
Asked 4 years ago by Sunny206.
- Answer Yes you can and also on you phone app.
  Answered 3 years ago by Phonecover
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QuestionHow long will the tablet last? I'm concerned when/if the tablet dies than what? You'll have a 21.5" screen that is useless.
Asked 4 years ago by Cisco.
- Answer That’s why I pay for total tech, bestbuy warranty isn’t bad, if they can’t fixed it they will replace the entire fridge.
  Answered 3 years ago by Thefuck
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QuestionIs this ALL fridge or is the left side freezer and right side fridge?
Asked 4 years ago by Monica.
- Answer left and right
  Answered 3 years ago by Anonymous
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QuestionIs this hooked up to a water line
Asked 4 years ago by K.
- Answer yes
  Answered 4 years ago by Diamond
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QuestionDo you have to have a Samsung I order to download the app? I have an iPhone
Asked 4 years ago by Nikki.
- Answer Thanks for asking, Nikki! The SmartThings app is available on iOS devices. However, some features may not be fully functioning. I recommend reaching out to our dedicated SmartThings team at 866-813-2404 for more details. ^Jecca
  Answered 4 years ago by Samsung
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QuestionMy freezer door keeps opening and will not seal. I have had the model since 10/2/2020. What is the number to call to have Samsung look at my refrigerator? I am disappointed with such an expensive piece of equipment. All of my frozen food is frozen over
Asked 5 years ago by Harpdiesel12.
- Answer Hi there, I see you are having concerns with your Samsung Refrigerator. There are several important factors that can cause this issue. Make sure that your unit is leveled properly. Our Samsung Refrigerators should slightly tilt back at a two degree angle. You will need to extend the leveling legs in the front of the unit all the way out and then level the unit side to side. Also check to make sure that your Energy saver is turned off. This will affect the seal performance from your doors. Thank you for choosing Samsung. ^Brad
  Answered 5 years ago by Samsung
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QuestionMy touch screen on my fridge went all black And I think the fridge part went off
Asked 5 years ago by Anonymous.
- Answer Hi there, I see you are having issues with your Samsung Family Hub display panel. There are several important things that should be checked to make sure you are getting the best performance from your unit. Let us find a resolution to your problem by contacting us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513) Please reference ticket number 1142525431. We thank you for being a part of the Samsung family. ^Brad
  Answered 5 years ago by Samsung
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QuestionIs this model becoming available again anytime soon?
Asked 5 years ago by Mary.
- Answer Doubt it , but I would avoid it because they had a long track record of issues
  Answered 3 years ago by DM876
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QuestionIs it can work with 220V outlet? I want to buy it and ship it to Israel. Will it work there?
Asked 5 years ago by Aviad.
- Answer Hi Aviad. Thank you for reaching out regarding your Samsung - 21.5 Cu. Ft. Side-by-Side Counter-Depth Fingerprint Resistant Refrigerator with Food ShowCase if this can work with a 220v outlet, and if shipped to Israel, will it work there. Regarding your concern, 120 Voltage is needed if you wish to bring this to Israel. I suggest you check your user manual for further assistance. Please go to page 4.. https://downloadcenter.samsung.com/content/UM/202001/20200128095509826/SBS_RS5300T_DA68-03958D-00_EN_MES_CFR_RS22T5561_AA.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144347025 ^Camille
  Answered 3 years ago by Samsung
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QuestionSo can a part of the fridge be set to a freezer or is it all fridge only
Asked 5 years ago by Anonymous.
- Answer Best Buy told me to answer this question for them but I think someone might be confused. The fridge I bought is pictured below and it’s a two door. Left side is freezer, right side is fridge. The four door ones, yes they have controllable zones that you can make either a fridge or a freezer. Check out Samsung’s website it may explain more. Hope that helps.
  Answered 5 years ago by OHSEE
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QuestionDoes this fridge comes with a waterline connector?
Asked 5 years ago by Anya.
- Answer It does have the connection but the hose kit is required to connect it
  Answered 3 years ago by DM876
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QuestionWhats the warranty of the fridge in general and also of the touchscreen in particular? Is it with Best Buy or directly through Samsung?
Asked 5 years ago by Axl.
- Answer Hi Axl! Here's a link (https://bit.ly/2PvTTDC) to the full terms and conditions of the warranty provided by Samsung for this model refrigerator. ^Jecca
  Answered 5 years ago by Samsung
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QuestionHow tall is the space in the water dispenser? What is the tallest container that will fit there?
Asked 2 years ago by MrTwister.
- Answer Not too big or not too small. Perfect seize counter0depth freez,
  Answered 2 years ago by bhuyan0070
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QuestionWhat is the width of each French door?
Asked 3 years ago by Charlotte.
- Answer 28X35 inmches
  Answered 2 years ago by bhuyan0070
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QuestionThe right door is hitting the wall. Are the doors adjustable so they can lock in at 90 degrees without causing a dent when I open the fridge?
Asked 3 years ago by Anonymous.
- Answer Hi, Thank you for reaching out to us and we are glad that you are using Samsung products. We are happy to receive your question about the Samsung refrigerator if doors are adjustable. We apologize for the inconvenience about the door hitting the wall that causes dents. For this refrigerator we don't have any means to adjust the door, what we suggest is to use a refrigerator door protector (rubber) to avoid dents. We will surely notate this matter to improve our product in the future. For future reference, you may click the link on how to maintain our refrigerator to avoid unnecessary repairs: See page 51-54 https://downloadcenter.samsung.com/content/UM/202001/20200128095509826/SBS_RS5300T_DA68-03958D-00_EN_MES_CFR_RS22T5561_AA.pdf or https://www.samsung.com/us/support/answer/ANS00079481/ If assistance is needed, please reach us with the following options to further assist you: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket number: 1144168963 Thank you for choosing Samsung. Have a great day. -Trisha-
  Answered 3 years ago by Samsung
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QuestionIs the door magnetic?
Asked 4 years ago by Stacey.
- Answer Great question, Stacey! This link (https://bit.ly/3DxuTE9) has information on how to tell if a refrigerator is magnetic or not. ^Jecca
  Answered 4 years ago by Samsung
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QuestionWhen will this refrigerator be back in stock? Preferably in store.
Asked 4 years ago by Anonymous.
- Answer I guess so
  Answered 2 years ago by bhuyan0070
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QuestionWhat is the price of a replacement door with the hub screen if it breaks?
Asked 4 years ago by MH.
- Answer Great question, MH! First, I'd like to provide this link (https://bit.ly/3fAlKiD) to the terms and conditions of the manufacturer warranty as many issues are covered by it. However, for pricing information on individual parts (such as the door) I recommend checking with SamsungParts.com or calling 1-800-627-4368. ^Jecca
  Answered 4 years ago by Samsung
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Showing 21-40 of 43 questions

Questions & Answers

Samsung - 21.5 Cu. Ft. Side-by-Side Counter-Depth Refrigerator with 21.5" Touchscreen Family Hub - Black Stainless Steel

Q: QuestionI need to replace the left side of the door. Which body part do I need? I keep trying to search for it but I don’t want to make a mistake in buying the incorrect door

Q: QuestionAre the doors removable for delivery and reattachable to move in narrow kitchen entrance?

Q: QuestionHi, can I adjust the temperature via the hub/Alexa? We’re putting this in a cabin where we won’t be there all the time be still want to monitor the temperature so any food condiments don’t spoil.

Q: QuestionHow long will the tablet last? I'm concerned when/if the tablet dies than what? You'll have a 21.5" screen that is useless.

Q: QuestionIs this ALL fridge or is the left side freezer and right side fridge?

Q: QuestionIs this hooked up to a water line

Q: QuestionDo you have to have a Samsung I order to download the app? I have an iPhone

Q: QuestionMy freezer door keeps opening and will not seal. I have had the model since 10/2/2020. What is the number to call to have Samsung look at my refrigerator? I am disappointed with such an expensive piece of equipment. All of my frozen food is frozen over

Q: QuestionMy touch screen on my fridge went all black And I think the fridge part went off

Q: QuestionIs this model becoming available again anytime soon?

Q: QuestionIs it can work with 220V outlet? I want to buy it and ship it to Israel. Will it work there?

Q: QuestionSo can a part of the fridge be set to a freezer or is it all fridge only

Q: QuestionDoes this fridge comes with a waterline connector?

Q: QuestionWhats the warranty of the fridge in general and also of the touchscreen in particular? Is it with Best Buy or directly through Samsung?

Q: QuestionHow tall is the space in the water dispenser? What is the tallest container that will fit there?

Q: QuestionWhat is the width of each French door?

Q: QuestionThe right door is hitting the wall. Are the doors adjustable so they can lock in at 90 degrees without causing a dent when I open the fridge?

Q: QuestionIs the door magnetic?

Q: QuestionWhen will this refrigerator be back in stock? Preferably in store.

Q: QuestionWhat is the price of a replacement door with the hub screen if it breaks?

QuestionI need to replace the left side of the door. Which body part do I need? I keep trying to search for it but I don’t want to make a mistake in buying the incorrect door

QuestionAre the doors removable for delivery and reattachable to move in narrow kitchen entrance?

QuestionHi, can I adjust the temperature via the hub/Alexa? We’re putting this in a cabin where we won’t be there all the time be still want to monitor the temperature so any food condiments don’t spoil.

QuestionHow long will the tablet last? I'm concerned when/if the tablet dies than what? You'll have a 21.5" screen that is useless.

QuestionIs this ALL fridge or is the left side freezer and right side fridge?

QuestionIs this hooked up to a water line

QuestionDo you have to have a Samsung I order to download the app? I have an iPhone

QuestionMy freezer door keeps opening and will not seal. I have had the model since 10/2/2020. What is the number to call to have Samsung look at my refrigerator? I am disappointed with such an expensive piece of equipment. All of my frozen food is frozen over

QuestionMy touch screen on my fridge went all black And I think the fridge part went off

QuestionIs this model becoming available again anytime soon?

QuestionIs it can work with 220V outlet? I want to buy it and ship it to Israel. Will it work there?

QuestionSo can a part of the fridge be set to a freezer or is it all fridge only

QuestionDoes this fridge comes with a waterline connector?

QuestionWhats the warranty of the fridge in general and also of the touchscreen in particular? Is it with Best Buy or directly through Samsung?

QuestionHow tall is the space in the water dispenser? What is the tallest container that will fit there?

QuestionWhat is the width of each French door?

QuestionThe right door is hitting the wall. Are the doors adjustable so they can lock in at 90 degrees without causing a dent when I open the fridge?

QuestionIs the door magnetic?

QuestionWhen will this refrigerator be back in stock? Preferably in store.

QuestionWhat is the price of a replacement door with the hub screen if it breaks?