“Why is the refrigerator not cooling? The fridge seems to be shutting on and off. One minute the refrigerator is cold and then the freezer and fridge are not cold at all. Food is beginning to spoil. The ice maker has been turned off. Does this affect the function of the refrigerator?”
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Hello Kayboogie, Thank you for bringing this to our attention. We appreciate you taking the time in sharing your feedback about your Samsung refrigerator. I understand your refrigerator is turning on and off and your freezer is not cold at all, while the ice maker is turned off. We do apologize for the inconvenience this has caused you. We are here to help. Please be advised that turning off the ice maker won't affect the functionality of your refrigerator. To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001027/ to guide you on the issue. Just click on "Refrigerator or freezer is not cooling at all". It has the step by step instructions on what to do to resolve the issue. You can also watch the video on this link https://www.youtube.com/watch?v=ogwmuhLH4G4 on what to do if your refrigerator is not cooling. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number is 1144278334. -Noraina
Sorry, there was a problem. Please try again later.Hi Kayboogie, I'm sorry to hear you're having an issue with your Refrigerator. Turning the ice maker off should not affect the cooling system in your RF220NCTASR. Please make sure the Cooling Off (or Demo) mode is not being activated intermittently; Cooling Off disables the cooling system though the lights inside the unit still come on when the door is opened. This mode can be activated/deactivated by pressing the Ice Off and Freezer buttons simultaneously for 3 seconds. If this doesn't resolve the issue, please call 888-BEST BUY or 800-SAMSUNG for assistance scheduling service. Thank you, Ms. Samsung
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