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Samsung - 22.5 cu. ft. 4-Door Flex French Door Counter Depth Refrigerator with Convertible Zone - Black Stainless Steel

Model:: RF23J9011SG; |
SKU:: 4203900

User rating, 4.2 out of 5 stars with 965 reviews.

Highly rated by customers for:

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Page Showing 101-120 of 120 questions

QuestionIs anyone having an issue with the right top and bottom doors not staying open like the left side?
Asked 8 years ago by ShannonCat.
- Answer Thank you for reaching out and we hope you are in good health. We are happy to know that you have purchased a Samsung refrigerator. I have shared a link below. Please click on the link and follow the instructions. I would like you to concentrate on step number 6 in the link as it will instruct you on what to do to have the doors stay open. https://www.samsung.com/us/support/answer/ANS00062321/ Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144328017 Leo
  Answered 3 years ago by Samsung
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QuestionWhat is that HORRIFIC LOUD GURGLING noise???? Sounds like I have an aquarium in my kitchen. We can hear it over conversations and the TV!!! I have read many reviews complaining of this same sound.
Asked 9 years ago by JudyNP.
- Answer Hello JudyNP, Thank you for reaching out and sharing your feedback about your Samsung refrigerator. I understand you're having an issue with your refrigerator making a loud gurgling noise. We do apologize for the inconvenience this has caused you. We are here to help you. To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001032/ to help you understand the noises coming from your Samsung refrigerator. You can also watch the video on this link https://www.youtube.com/watch?v=cain2xjBCQE to know what noises a refrigerator makes and why. Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https://www.samsung.com/us/support/ as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number is 1144368160. -Noraina
  Answered 3 years ago by Samsung
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Question+I have looked for almost a year to find a fridge, to fit my space.This one is counter deep. This one is perfect except for the hight.I only have 69 inches.How high is this one without the door hinges on top?
Asked 9 years ago by CJ.
- Answer Hello CJ, Thank you for bringing this to our attention. We appreciate you letting us know your inquiry about the height without the door hinges on top of this Samsung refrigerator. We understand that it is essential for you to know. We're here to help. As per checking, the net height without hinge is 70 3/4". Attached is a link to the website to see the product's specifications. Kindly go to the See All Specs section on the website. https://www.samsung.com/us/home-appliances/refrigerators/4-door-flex/23-cu-ft-capacity-counter-depth-4-door-flex-refrigerator-with-flexzone-black-stainless-steel-rf23j9011sg-aa/#specs You may also refer to the user manual for additional information about the product, including its total measurements. See page 6. https://downloadcenter.samsung.com/content/UM/201904/20190418150942025/DA68-02601B-14_181008.pdf For other concerns, do not hesitate to reach out via our Support Channels below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Thank you, and stay safe! Your Reference Ticket Number: 1144256990 -Angelica
  Answered 3 years ago by Samsung
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QuestionIs there a way to clean the coils under this refrigerator? Which direction are the coils set up, length ways from back to front, or side to side? With a cat and a dog it is necessary to clean under refrigerator.
Asked 9 years ago by Lois.
- Answer good morning i follow this guide and i find all informations about Samsung - 4-Door Flex - RF28K9070SG http://www.yooz.guide/content/samsung-4-door-flex-rf28k9070sg
  Answered 7 years ago by nicola
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QuestionCan I purchase without the ice maker/ water dispenser ?I don't want an ice maker or water dispenser but love all the features this has.
Asked 10 years ago by Anonymous.
- Answer Thanks for your interest in the RF23J9011SR. At this time, this and other Samsung 4-Door Flex models are available only with the ice and water dispenser feature. - Ms. Samsung
  Answered 10 years ago by Anonymous
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QuestionOn the top with hinges is 71.875 inches tall. How many inches does the hinges on top from front to back before it goes down to 70.75 inches towards the back? Another words, how many inches deep are hinges from front to back model RF23J9011?
Asked 4 years ago by alicat61.
- Answer Hi alicat61! I'd like to provide this link (https://bit.ly/39B68Zz). There you can find all the available dimensions for this refrigerator listed in the product info section. ^Jecca
  Answered 4 years ago by Samsung
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QuestionHow do the doors open on top and bottom. Are there handle areas that are recessed? I don't see an actual handle. We want to be sure we don't have to bend to the ground to open the bottom set of doors.
Asked 5 years ago by Kathy.
- Answer Hello Kathy! Yes, the refrigerator offers recessed handles. You do not have to bend to the ground to open the doors. We thank you for choosing Samsung! ^Lena
  Answered 5 years ago by Samsung
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Questionjust bought a frig model # RF23J9011SG ICE MAKER NOT WORKING ITS A FOUR DOOR COIUNTERTOP NEED HELP!
Asked 7 years ago by jack.
- Answer Hi jack, we understand your concerns with the TV. Please fill out the form below and one of our social media specialists would be happy to assist you. http://smsn.us/SamsungSupportUSA and we will respond accordingly. ^Britt
  Answered 7 years ago by Samsung
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QuestionWhy does the preset Flex Zone have a temperature of 41 degrees Fahrenheit for the high, then 30 degrees for the next preset setting? A refrigerator should be set at 40 degrees Fahrenheit or lower, so why did Samsung make this preset at 41 degrees F?
Asked 7 years ago by Michaela.
- Answer We have one, it's listed as a cooler, we store water and other drinks at drinkable temps, this also removes these drinks from your normal fridge space, we really like it. I thought it was weird at first as well
  Answered 7 years ago by Happywithit
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QuestionI'm impressed with the 4.5 star rating here for the RF23J9011SG, but concerned about the poor rating (2.6) for the RF23J9011SR at Amazon. Is the RF23J9011SG an improved version of the RF23J9011SR?
Asked 8 years ago by 3dcal.
- Answer "They are from two different product lines/series." By FeyBBY September 15, 2017. That answer is not helpful. Both models appear to be from the SAME product line/series. The only difference is the "R" is 28" deep vs 29" for the "G". Also the finish is different, Stainless Steel for the "R", and Black Stainless Steel for the "G". They look the same inside & out. Yet the "R" gets only 2.6 stars at Amazon (44% 1 star!), and the "G" gets 4.5 stars here (???) I just want to know if the "G" is an improved model, as it's virtually the same as the "R". Otherwise, there's a glaring discrepancy between reviews, and makes me question them. I trust Amazon.
  Answered 8 years ago by Anonymous
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QuestionWhat is that LOUD GURGLING NOISE when the motor is running? Sounds like an aquarium in the kitchen. I've read many complaints of this on reviews. Some have said they've returned the refrigerator because of the noise.
Asked 9 years ago by JudyNP.
- Answer Its barly audible, more like a water feature in the distance, actually found it soothing, fridges must make noise to move the refrigerant, most are a buzzing noise, I like this better
  Answered 7 years ago by Happywithit
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QuestionHow close to a wall can this refrigerator be placed? How wide do the doors have to open in order to open the drawers? I ask because our refrigerator opening is 36.625" wide with a wall on the right side. If necessary we can expand this to ~37.5" or so.
Asked 9 years ago by DaleCurtis.
- Answer good morning , follow this guide you find all informations about Samsung - 4-Door Flex - RF28K9070SG Click Here
  Answered 7 years ago by azmoutch
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QuestionA fridge should be kept below 40 degrees by all standards, even the USDA and FDA safe food storage guidelines. What did Samsung intend that consumers stores inside of it since it seems to be an unsafe refrigerator temp in the flex space?
Asked 9 years ago by whichdridgetobuy.
- Answer Hi whichdridgetobuy, the flex zone has 4 settings. The warmest being 41 degrees is for chilling things, like soft drinks, or nonperishable items. I hope this information helps. ^Rosi
  Answered 9 years ago by Samsung
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QuestionHow deep are the door hinges from the front of the fridge?
Asked 9 years ago by Bob.
- Answer 1'-6.5"
  Answered 8 years ago by ElJefeMGX1
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QuestionDoes it have FlexZone to convert Freezer to Fridge?Samsung site mentions that bottom right door of this model can be converted into fridge / freezer as needed but there is nothing stating on bestbuy site so need to confirm if this is a valid feature
Asked 10 years ago by Anonymous.
- Answer Yes, the bottom right zone can be converted to fridge.
  Answered 9 years ago by JazzyM
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QuestionAre the sides of the refrigerator stainless steel?
Asked 10 years ago by Anonymous.
- Answer Thanks for the question. The sides on the RF23J9011SR are painted gray to match the stainless steel doors. - Ms. Samsung
  Answered 10 years ago by Anonymous
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QuestionHow can I see the current temp of the flexzone area? I just changed that area to freezer from chill and don’t want to put freezer items in there until it will keep the food frozen.
Asked 7 years ago by Needinfo.
- Answer Hi There, The temperatures for the Flex Zone are the following: Freezer: •Same as the freezer. •Soft Freezing: 23 °F (-5 °C) •Chill: 30 °F (-1 °C). •Cool: 41 °F (5 °C). For more info, you can check the user manual page 20. User Manual: https://bit.ly/2JMtah3 ^Joan
  Answered 7 years ago by Samsung
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QuestionDo the doors have a lock/child lock?
Asked 10 years ago by Anonymous.
- Answer Hello. Thank you for reaching out regarding your Samsung - 23 cu. ft. Counter-Depth 4-Door with Cool Select Plus Fingerprint Resistant Refrigerator if this has a door lock/ child lock. This type of refrigerator does not have any child lock regarding your concern. However, this has a door alarm which means if the fridge door is left open for too long, an alarm with beep out. Here is the link to your user manual on enabling the door alarm. Please go to page 19. https://downloadcenter.samsung.com/content/UM/201908/20190819221657190/DA68-03194D_EN_ES_FR-07_181206.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144273404 ^Camille
  Answered 3 years ago by Samsung
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QuestionMy fridge's door alarm is not beeping, why?
Asked 10 years ago by Anonymous.
- Answer MY door alarm is not working when the doors stay open model rf263bearesr
  Answered 3 years ago by marr
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QuestionDoes this model have the fan icing problem? MsSamsungWe have a Samsung RF263AERS French door that we are manually defrosting (remove every thing and wait for 24 hours) for the 3rd time in 6 months. The area where the refrigerator fan is located will ice up and when the blades begin to hit the ice the fan makes a screeching noise and will eventually quit cooling. This was a common problem for several models resulting in Internet complaint boards, videos of the manual de-icing process and filing of a class action law suit. We have to replace this refrigerator. My wife says No Samsung but we do like the features of this Flex door and the Flex drawer. So - has the fan icing problem been fixed ?
Asked 9 years ago by Thawing.
- Answer Hi Thawing, I'm sorry to hear about the issues you're having with your RF263AERS. Since there are different factors that could cause or contribute to the issue you're experiencing, it would be necessary for a service technician to assess it. Samsung Refrigerators are designed to defrost automatically, so if a particular unit isn't functioning properly, it needs to be addressed on a case by case basis. Thank you, Ms. Samsung
  Answered 9 years ago by Anonymous
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Showing 101-120 of 120 questions