“Question for Samsung directly: how does a warranty on failed compressor work exactly?”
Answer This Question
1-1 of 1 Answer
Hi Appia, We’re happy to provide the details of the warranty coverage for this Samsung refrigerator model. If the compressor fails, we recommend contacting Samsung Support to schedule a service visit through phone, chat, or social media. A Samsung-authorized technician will inspect the refrigerator to determine whether the compressor has failed due to a manufacturing defect. If the failure is confirmed and the unit is still within the warranty period, Samsung will replace the compressor at no charge for parts. The limited warranty period is as follows: a. One (1) year parts and labor. b. Five (5) years parts and labor on the Sealed Refrigeration System only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing). c. Ten (10) years parts and Five (5) years labor on the Digital Inverter Compressor only. If you have additional questions, please feel free to reach out to us through any of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) When you message us, please provide us with this reference number 1151144078 to help our team pull up your information. Leo
Sorry, there was a problem. Please try again later.