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Hi Bruno, It sounds like you've had a frustrating experience with your Samsung Flex's ice maker! We would love to speak to you directly to gather more information about your experience and discuss more in detail this Samsung refrigerator model with you. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) When you message us, please provide us with this reference number 1147432172 to help our team pull up your information. Leo
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