Questions & Answers

Q: QuestionCan I adjust the temperature in a specific zone of this refrigerator?

• A:Answer Yes, this refrigerator has a convertible temperature zone.

Q: QuestionHow much ice can this refrigerator produce daily?

• A:Answer This refrigerator can produce 5.3 pounds of ice daily.

Q: QuestionDoes this refrigerator have an alarm if the door is left open?

• A:Answer Yes, this refrigerator features a door-open alarm.

Q: QuestionIs this refrigerator able to connect to Wi-Fi?

• A:Answer Yes, this refrigerator has Wi-Fi connectivity.

Q: QuestionDoes this refrigerator filter water?

• A:Answer Yes, this refrigerator includes water filtration.

Q: QuestionDoes this refrigerator work with SmartThings app?

• A:Answer Yes, this refrigerator works with SmartThings.

Q: QuestionDoes this refrigerator have an ice maker?

• A:Answer Yes, this refrigerator has an ice maker.

Q: QuestionIs the temperature in the middle drawer adjustable?

• A:Answer Yes, the temperature in the FlexZone drawer is customizable with 5 different temperature settings.

Q: QuestionDoes this refrigerator come with a warranty?

• A:Answer Yes, this refrigerator comes with a one year warranty for parts and labor.

Q: QuestionAre the refrigerator shelves made of glass?

• A:Answer Yes, the refrigerator shelves are made of tempered glass.

Q: QuestionCan I control the refrigerator using a smartphone app?

• A:Answer Yes, you can control the refrigerator using the Samsung SmartThings App on your smartphone.

Q: QuestionDoes this refrigerator have a water dispenser?

• A:Answer Yes, this refrigerator has a water dispenser.

Q: QuestionDoes this refrigerator have a quick access door?

• A:Answer Yes, this refrigerator has a quick access door.

Q: QuestionWhat is the difference between AutoFill Pitcher, and Beverage Center? Is it worth $400 more. Thanks!

Asked 3 years ago by heyjmk.

This question was asked about the related product: Samsung - BESPOKE 23 cu. ft. 4-Door French Door Counter Depth Smart Refrigerator with Beverage Center - White Glass

• A:Answer Hi heyjmk, Thank you for your question about the difference between the AutoFill pitcher model and the Beverage Center model. The main difference is that the Beverage Center has a Door-in-Door feature and a water dispenser. The door allows you access to the Autofill Pitcher, water dispenser, and other beverages without opening the main french doors. This helps the refrigerator keep the cool air in, and lesser hot air goes into the main fridge area. The AutoFill Pitcher model does not have this Door-in-Door feature. Leo

  Answered 3 years ago by Samsung

  
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Q: QuestionCan you change the panel colors out on this model that comes in stainless?

Asked 4 years ago by LevisStay.

• A:Answer The answer provided above is incorrect. You absolutely can change the stainless panels on this model to a different color of your choosing! All BESPOKE refrigerators have the capability to have their panels swapped; it does not matter if it's a 3-Door, 4-Door and 4-Door Flex model. If it is branded as BESPOKE the panels CAN be changed.

  Answered 3 years ago by MNMike

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Q: QuestionWe ordered the Counter depth French 4 nd now I'm worried about space. Do the door shelves hold gallons of milk or juice or 2L bottles. Had anyone found this model with beverage station to be too small? we current have a standard side by side old fridge.

Asked 3 years ago by Visualauren.

• A:Answer We store 4 gallons of milk in it Also out litre juice bottles It did force us to take stock of the sauce and pickle and mustard bottles The middle draw works well The water station for us is excellent The freezer is tight for space and is limited with a half partition Overall I’d say it’s the best fridge we have had Hope that helps

  Answered 3 years ago by JonD

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Q: QuestionI ordered the samsung flex 4 refrigerator. Do I need to purchase separately a kit to hook up ice maker? Which one?

Asked 3 years ago by David.

• A:Answer Most importantly, note that the installer can not do anything but bring the refrigerator in your house. He can't disconnect the water line on your old fridge or hook up the line on your new fridge. I just learned this the hard way in spite of what I had in writing from my order and the fact that I joined Total Tech which was supposed to provide extra services.

  Answered 3 years ago by ShellyWVerified Purchase

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Q: QuestionHello, We don't use much ice regularly. Can we turn off the ice maker and use the drawer for freezer space most of the time? Alternatively, can we turn off the mini-cubes so we can use half of the ice drawer for ice, and the other half for food?

Asked 3 years ago by NotAnIceQueen.

• A:Answer Hi NotAnIceQueen, We understand your question about the ice maker and whether it can be turned off and if the space for the ice maker can be used for something other than ice. You can turn the Ice Maker on or off. Head over to the control panel located inside the fridge on the right side. Press the ice maker button until the cubed ice on and ice bites on indicator are turned off. You may also just select cubed ice instead of ice bites so one compartment of the ice bucket can be utilized for ice and the other for food. As a general rule, if the light indicators for Cubed Ice On and Ice Bites On are lit, they are in operation. Leo

  Answered 3 years ago by Samsung

  
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Q: QuestionCan you change water filter without turning off water supply?

Asked 2 years ago by Dumb.

• A:Answer Hello there, No, turning off the water supply first when changing the water filter in your fridge is recommended, as there may be some water pressure build-up. Have a great day. -John

  Answered 2 years ago by Samsung

  
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