“My rf23j9011sg refrigerator will not get cold. I’ve changed the start relay protector, I tried changing the temperature but it never changed stays on 61 f. Do I need to add Freon?”
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Hi Arlene, We appreciate your patience in dealing with the situation you're having right now with your 22.5 Cu. Ft. Counter Depth 4-Door Flex French Door Fingerprint Resistant Refrigerator with Convertible Zone not cooling properly. Please know that we value your feedback, and we will continue working on improving the quality of the products we offer. Before adding freon, here are some steps you might like to check. Cooling issues with Samsung refrigerator https://www.samsung.com/us/support/troubleshooting/TSG01001027/ Refrigerator, Freezer, or FlexZone is not cooling enough https://www.samsung.com/us/support/troubleshooting/TSG01001029/ Cooling Off mode (Demo mode) on your Samsung refrigerator https://www.samsung.com/us/support/answer/ANS00048861/ If repair is needed, please take note of your warranty coverage: https://www.samsung.com/us/support/service/warranty/RF23J9011SG/AA One (1) year parts and labor Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing) Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Reference Number: 1144645318 Have a great day. ^Charles
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