Questions & Answers

Q: Questionwhat size lightbulb to replace on the inside?

Asked 2 years ago by Anonymous.

• A:Answer Hi There, The lightbulb needs to be 20 W / 120 V, 350 °C heat-resistant bulbs. ^Rodel

  Answered 2 years ago by Samsung

  
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Q: QuestionWhat is the actual height width and depth requirements for the cut out.

Asked 3 years ago by Bjr1.

• A:Answer Hi Bjr1, Proper installation of this Samsung wall oven model starts with the height, width, and depth measurements for the cut-out. Please refer to pages 6 - 7 of the installation guide I have shared below as there 2 cut-out dimension information for this Samsung wall oven model. https://downloadcenter.samsung.com/content/EM/202012/20201201103637745/Install_NV31T4551SS_AA_DG68-01266A-00_EN-MES-CFR.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide us with this reference number 1145095424, it will help our team pull up your information. Leo

  Answered 3 years ago by Samsung

  
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Q: QuestionDoes this model come in white?

Asked 3 years ago by nightcat.

• A:Answer Wonderful question Nightcat. The wall oven is only available in stainless steel. Have a great day. ^Charles

  Answered 3 years ago by Samsung

  
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Q: QuestionWhat is the actual depth of the exterior of this oven? I'm finding conflicting info across websites (this is larger than the same one on HD's site).Thank you!

Asked 3 years ago by JennyDAustin.

• A:Answer Hi, JennyDAustin. Glad you asked about the wall oven external depth. I am sorry to learn you are getting conflicting answers. The depth would be 24 9/16 inches. Thank you for being a valued customer of Samsung. Have a great day. ^Camille

  Answered 3 years ago by Samsung

  
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Q: QuestionDoes he steaming cleaning process on the unit require a water hook up?

Asked 3 years ago by BigBoyBob.

• A:Answer Hi BigBoyBob, We appreciate the time you took to share your feedback. We are happy to receive your question about the Samsung oven steam clean feature. The steam clean feature doesn't require any water hook up, we just need to pour 400 ml (3/4 pint) of water onto the bottom of the oven and close the oven door. I highly recommend checking on the link below that may help you with the step by step procedure for the steam clean process: Page 25 https://downloadcenter.samsung.com/content/UM/202008/20200820093031326/NV31T4551SS_AA_DG68_01265A_00_EN_MES_CFR.pdf You can opt to watch this video for a steam clean feature guide: https://www.youtube.com/watch?v=DW1IWgIWhF8 If assistance is needed, please reach us with the following options to further assist you: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket number: 1144166052 Thank you for choosing Samsung. Have a great day. -Trisha-

  Answered 3 years ago by Samsung

  
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Q: QuestionWhat are the internal dimensions?

Asked 4 years ago by Steph.

• A:Answer This is ridiculous. What is the interior height? That should be easy to answer if Samsung isn't hiding the answer because it really is too small.

  Answered 3 years ago by Shopper

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Q: Questioncan I bake bread with steam? when will the oven be available?

Asked 4 years ago by faye.

• A:Answer Hello, faye! No, you can not use steam to cook bread. The steam clean option on this unit is useful for cleaning small messes with steam. This function saves you time by removing the need for regular manual cleaning. Please see page 25 of the user manual link listed below for additional information. (https://downloadcenter.samsung.com/content/UM/202008/20200820093031326/NV31T4551SS_AA_DG68_01265A_00_EN_MES_CFR.pdf) Thank you for your question. ^Nic

  Answered 4 years ago by Samsung

  
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Q: QuestionCan Ammonia be used to clean the oven? Has anyone done multiple clean cycles? My current oven (KitchenAid) will blow the mother board with the Clean cycle.

Asked 4 years ago by CathyO.

• A:Answer Thanks so much for asking, CathyO! I have this link (https://bit.ly/3xcjDsf) to our guide on the best and safest ways to clean your oven. This model also comes with a manufacturer warranty, just in case you have any issues with it. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionWhat are the power requirements for this oven? Is there a separate installation manual? Can these ovens be stacked one over the other?

Asked 4 years ago by joe418.

• A:Answer Hey joe418! There is a separate installation manual for this model. In fact, here's a direct link: https://bit.ly/3x9hg9M. This installation manual has everything you need to know about properly installing this oven. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: Questionhow hot does this oven get? What is the current availability?

Asked 4 years ago by pizzamaker.

• A:Answer 550F according to the owners manual

  Answered 3 years ago by WIFIGUY

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Q: QuestionI see this oven, NV31T4551SS, comes in stainless steel. Can I get it in black? How much less would be the price? Thank you

Asked 4 years ago by Cyberdaemon.

Q: QuestionWhy is the oven broiler coming on during bake? It kept kicking on and burning food on top while bottom wasn’t even cooked. The oven was set to bake at 500. Not the first time with this issue on an oven a week old.

Asked 4 years ago by D.

• A:Answer Hi there D! I'd like to provide this link (https://bit.ly/3dd1ROQ) that I believe will be useful to you. It has information on what to do if the oven is not cooking properly. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionWhat are the oven modes? Is there a broiler?

Asked 4 years ago by Chris.

• A:Answer Hi Chris! Yes, this model has a broil feature, as well as bake, convection bake, roast, convection roast, and many more. This link (https://bit.ly/399su4J) is to the user manual. Page 19 begins the section with all the features and how and when to use them. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionWhat is best cleaner for cleaning inside of the oven? I spilled something inside and I do not want to use anything abrasive.

Asked 4 years ago by Chuckd.

• A:Answer I'm happy to help with this, Chuckd! This link (https://bit.ly/3uwK1gw) has everything you need to know about how to keep your oven looking it's best. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionDoes this oven do convection ONLY? Or does it also do conventional baking (non-convection)?

Asked 4 years ago by Pepe.

• A:Answer Great question, Pepe! This model actually has 2 separate buttons for bake and convection bake. This means, each time you use the oven, you can choose either option. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionHow does this oven vent? Will I need a special vent for this Samsung? My current Kenmore wall oven (not convection) vents in the front and hot air lightly blows out into the kitchen.

Asked 5 years ago by Travlbuff.

• A:Answer This oven also vents in front and blows hot air out into the kitchen. I do not have any special venting for the oven,

  Answered 4 years ago by ellsieelle

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Q: Questionmy electrician wanted to know what the power cord looked like. upgrading electrical system. thanks karen

Asked 3 years ago by karens.

• A:Answer Hi, karens. It's great to hear you're upgrading your electrical system. We would like to inform you that the appliance should be serviced only by qualified service personnel. For further information on the electrical safety, please refer to page 8 of the user manual: https://downloadcenter.samsung.com/content/UM/202008/20200820093031326/NV31T4551SS_AA_DG68_01265A_00_EN_MES_CFR.pdf Please get in touch with us via one of the following options for further assistance: 1. Customer Care: 1800-SAMSUNG 2. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 3. Facebook Messenger: http://m.me/samsungsupport 4. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Please provide us with this reference number (1145106632) to help our team pull up your information when you message us. Thank you for choosing Samsung. Have a wonderful day! —Vannesa

  Answered 3 years ago by Samsung

  
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Q: QuestionCan I install this oven beneath a cooktop ?

Asked 3 years ago by Dora.

• A:Answer Hi Dora, We appreciate your question about the installation of this oven under a cooktop. You will have to check the installation guide of the cooktop for the installation space requirements between the top of the oven and the bottom of the cooktop. Leo

  Answered 3 years ago by Samsung

  
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Q: QuestionIs the steam self-clean cycle as effective as "normal" high temperature self-clean cycles to clean the oven? Are there two self-clean cycles (high heat and steam)?

Asked 3 years ago by CPCM.

• A:Answer Hi CPCM, We appreciate your question about the maintenance of the wall oven. The wall oven is not equipped with a self-cleaning feature nor with a steam-cleaning feature. Please refer to pages 31 - 34 of this model's user manual I have shared below for steps in maintaining your appliance. https://downloadcenter.samsung.com/content/UM/202008/20200820093031326/NV31T4551SS_AA_DG68_01265A_00_EN_MES_CFR.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide them this number 1144948769 and it will help our team pull up your information. Leo

  Answered 3 years ago by Samsung

  
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