Questions & Answers

1-10 of 47 Questions
  • Question
    How do you stop rust spots and discoloration on Samsung's Stainless Steel refrigerators?   (5 Answers)

    After two years, we are shocked to find tiny rust looking spots and discoloration on the outside finish of our Samsung Stainless Steel refrigerator. We only use the cloth and cleaning products recommended by Best Buy. Neither Best Buy (even with our 4 year warranty), or Samsung, will cover repairs to our refrigerator Is there anyone else we can contact? How can we stop these problems before they get worse?

    By Anonymous March 17, 2015.

    Answers
    • Best 
      Answer

      NO good solution to exterior finish problems. Neither Samsung or Best Buy consider this their concern. They said it is not covered by extended warranty. The refrigerator is in our kitchen. Best Buy staff said maybe it was the Florida air. Then they shouldn't sell the refrigerators in Florida! We have always cleaned the outside surface with the special stainless cleaner recommended by Best Buy sales person!

      By Destiny2012 April 20, 2015.

    • Question
      how wide is this fridge??   (5 Answers)

      By hiltonshacienda November 30, 2014.

      Answers
      • Best 
        Answer

        The width is 35-3/4 inches.

        By CommunityAnswer November 30, 2014.

      • Question
        Our refrigerator is not producing ice. Can you please explain?   (1 Answer)

        Answers
        • Best 
          Answer

          Did you try raising the temperature of the freezer 1-2 degrees? I just did that and waiting for results. I am going to get a real thermometer to check and see if the digital readout is accurate. I bet it's colder in there causing trouble.

          By flashkaz September 29, 2017.

        • Question
          Is it possible to get the new sale price after I bought product?   (6 Answers)

          I bought product over the weekend and now is $100.00 lower. Is it possible to get $100 refunded since it is now at a lower price?

          By Leo August 26, 2015.

          Answers
          • Best 
            Answer

            Yes, I bought the refrigerator a week ago and called 1-888-BEST-BUY and asked for their price match guarantee. The difference is being credited to me.

            By Ginger November 19, 2015.

          • Question
            Problem with water flow   (5 Answers)

            I've only had this refrigerator for 2 days and the water flow is extremely slow. Does it already need a new filter? What suggestions do you have to improve the water flow? Is the filter light always on?

            By Beth November 25, 2014.

            Answers
            • Best 
              Answer

              Samsung has acknowledged a problem with the water valves themselves. Have a tech check it out to see if this is the problem with your unit.

              By Cimarron March 14, 2016.

            • Question
              What is the depth of this refrigerator?   (1 Answer)

              Answers
              • Best 
                Answer

                The depth of the refrigerator with the handle is 36.5 inches.

                By CommunityAnswer January 5, 2017.

              • Question
                How many drawers does the fridge side have?   (1 Answer)

                Answers
                • Best 
                  Answer

                  Hi Barb, the fridge side has 3 crisper drawers. ^Rosi

                  By MrSamsung November 16, 2016.

                  • Samsung Representative
              • Question
                how do I know when to change the filter   (2 Answers)

                Answers
                • Best 
                  Answer

                  A light will come on the front of the frig. Should be about 6 months.

                  By Peeved April 19, 2017.

                • Question
                  Several buyers of the Samsung Model RS25H5111SR model firdge c/o ice maker clumping up?   (5 Answers)

                  More than buyer has complained that the ice maker clumps up and their having to ice pick to break it up so they can get ice for their drinks manually rather than thru the ice dispenser on the door. Can you explain why this may be happening to them? Not easy returning a large appliance like this one after the old one has been hauled away.

                  By Davo December 8, 2015.

                  Answers
                  • Best 
                    Answer

                    MIGHT BE YOU PUT FREEZER TEMP. HIGH. I HAVE KEEP FREEZER TEMP 4 F. NEVER MY ICE CLUMPS.

                    By KO42SURAT July 6, 2016.

                  • Question
                    Do I need a Refrigerator Waterline Kit to install Samsung RS25H5111SR?   (7 Answers)

                    Hi, I just bought the refrig below. Do I need to purchase a Refrigerator Waterline Kit? Samsung - 24.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel Model: RS25H5111SR SKU: 3513032 Thanks, Xia

                    By Anonymous September 7, 2015.

                    Answers
                    • Best 
                      Answer

                      Yes, Best Buy will require you purchase that kit.

                      By Nola66 January 27, 2016.

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