Questions & Answers

Q: Questiondoes it have water thru door ?

Asked 6 years ago by Anonymous.

• A:Answer Thanks for asking! Yes, this model does have a water and ice dispenser in the door. ^Jecca

  Answered 6 years ago by Samsung

  
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Q: QuestionDoes putting magnets on the refrigerator affect the digital buttons for the ice and water?

Asked 7 years ago by Pandabear.

• A:Answer I haven’t noticed any issues with magnets affecting the touch screen.

  Answered 7 years ago by 915AbbyVerified Purchase

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Q: QuestionCan doors be removed to fit house doorway?

Asked 7 years ago by Mkneff.

• A:Answer Yes, the doors can be removed to fit the unit through a doorway.

  Answered 7 years ago by CommunityAnswer

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Q: QuestionRed light is on! How to fix It.

Asked 7 years ago by Anonymous.

• A:Answer Change the filiter

  Answered 7 years ago by KoolVerified Purchase

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Q: Questionhow do I order replacement drawers?

Asked 7 years ago by richard.

• A:Answer Thanks for asking, richard! You can find all available replacement parts at SamsungParts.com or by calling 1-800-627-4368. ^Jecca

  Answered 7 years ago by Samsung

  
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Q: QuestionMust the water valve to the refrigerator be shut off before replacing the filter? My current Samsung's manual makes no mention of shutting off the source before removing the filter. But this unit's manual does.

Asked 7 years ago by Jeffy.

• A:Answer Yes Shut the valve off

  Answered 7 years ago by TOPDOGE8Verified Purchase

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Q: QuestionDoes the Samsung refrigerator model RF263BEAESR have a light that lights up the cool select pantry?

Asked 7 years ago by Fara.

• A:Answer I'd like to help answer this, Fara. The Cool Select Pantry is located within the refrigerator compartment. The refrigerator compartment has a light located at the top that will help to illuminate the Cool Select Pantry when it is opened. You can see a diagram of this on page 21 of the User Manual. ^Jecca

  Answered 7 years ago by Samsung

  
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Q: QuestionLooking for the color black stainless

Asked 7 years ago by Anonymous.

• A:Answer yes..... it's available in the Black Stainless

  Answered 7 years ago by JoeLVerified Purchase

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Q: QuestionDoes the cubed ice option put out half moon shaped ice or actual cubes?

Asked 7 years ago by Court.

• A:Answer halfmoon

  Answered 7 years ago by ccddVerified Purchase

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Q: QuestionIs there any way to adjust the water temperature of the door dispenser?

Asked 7 years ago by Pam.

• A:Answer There isn’t. I’ve tried that before because I like ice cold water. The water is a bit cool when it comes out though.

  Answered 7 years ago by JazzyVerified Purchase

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Q: QuestionCan icemaker be ordered for bottom part of the frenchdoor have extra one.

Asked 7 years ago by Mel.

• A:Answer No, this unit only supports a single ice maker.

  Answered 7 years ago by CommunityAnswer

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Q: QuestionHow long is the power cord?

Asked 7 years ago by Curious.

• A:Answer Hi Curious, The length of the power cord is 6 Ft. ^Joan

  Answered 7 years ago by Samsung

  
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Q: QuestionI can’t get the locked icon to unlock on the touchscreen panel. Nothing on the touchscreen panel works. How can I over ride this feature?

Asked 8 years ago by Anonymous.

This question was asked about the related product: Samsung - 24.6 Cu. Ft. French Door Refrigerator - White

• A:Answer Hello, we understand your concerns with the Refrigerator. Please fill out the form below and one of our social media specialists would be happy to assist you. http://smsn.us/SamsungSupportUSA and we will respond accordingly. ^Britt

  Answered 8 years ago by Samsung

  
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Q: Questioni have a samsung refrigerator,model RF263TEAESR,that is leaking,and icing under the pantry tray. I think that it may be the clip drain evaporator. what other options could there be?

Asked 8 years ago by BO.

• A:Answer Hi BO, we understand your concerns with the refrigerator. Please fill out the form below and one of our social media specialists would be happy to assist you. http://smsn.us/SamsungSupportUSA and we will respond accordingly. ^Britt

  Answered 8 years ago by Samsung

  
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Q: QuestionDoes this model offer filtered ice...as well as water?

Asked 8 years ago by Deb.

• A:Answer Yes this model does have filtered water and Ice.

  Answered 8 years ago by dayneman64Verified Purchase

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Q: QuestionHow tall is model 5100713

Asked 8 years ago by Chris.

This question was asked about the related product: Samsung - 24.6 Cu. Ft. French Door Refrigerator - White

• A:Answer Hello Chris, this unit is 70" tall. ^Rosi

  Answered 8 years ago by Anonymous

  
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Q: QuestionPurchased fridge about 1 month ago. One door does not stay open so very hard to open the drawers. What should we do to fix. Should we raise the front a little? Also it runs pretty noisy, is this normal?

Asked 8 years ago by Pdljump21.

• A:Answer Pdljump21, Please feel free to include the model code and serial numbers of your device in the Support Form: http://smsn.us/SamsungSupportUSA and we will respond accordingly. ^Heath

  Answered 8 years ago by Samsung

  
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Q: QuestionI just purchased samsung ref I have a problem it does make the ice but when I put the cup to get ice it doesnt come out WHY and WHAT can I do to fix problem

Asked 8 years ago by lalo.

This question was asked about the related product: Samsung - 25 cu. ft. French Door Refrigerator with External Water and Ice Dispenser - Black

• A:Answer Lalo, Please feel free to include the model code and serial numbers of your device in the Support Form: http://smsn.us/SamsungSupportUSA and we will respond accordingly. ^Heath

  Answered 8 years ago by Samsung

  
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Q: Questionmy refrigerator has a red light shining and i don't have a owner's manual what could it be?

Asked 8 years ago by Anonymous.

• A:Answer Red light is on to tell you the water filter has used about 300 gallons of water thru it , or about 6 months of use , change the water filter , reset the filter indicator by touching the ice type/water hold 3 sec for filter reset button.

  Answered 8 years ago by frenchfryVerified Purchase

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