“The ice maker has stopped working. I have reset the button several times with no response. I have had this unit now for 4 months. The ice maker has stopped working. I have pushed the reset button and it did help it work one time. It no longer is working, regardless of resetting. Where and how do I get service for this?”
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More than likely the ice cube maker has frozen up (ice in very back of "cold room" has plugged up the entrance to the ice bucket) which can be caused by any number of scenarios — mainly by using the ice crusher app too often. Best bet — call your Geek Squad (if you have a Geek Squad warranty) or Samsung so they can send someone out to follow up on the 1 year warranty from Samsung.
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