Questions & Answers

Q: QuestionWhat are the dimensions on this refrigerator?

Asked 9 years ago by Bob.

• A:Answer Counter Depth No Depth With Door 90 Degrees Open 48.13 inches Depth Without Door 29.25 inches Daily Ice Production 10 pounds Height 68.63 inches Width 35.75 inches Depth 35.63 inches Weight 307.5 pounds

  Answered 9 years ago by karmafan84

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Q: Questionwhat is the warranty on Samsung regridgerators?

Asked 9 years ago by Mikey.

• A:Answer Hello Mikey, Thank you for reaching out and letting us know your inquiry about the warranty of this Samsung refrigerator. We understand that this information is essential for you. We're here to help. Here's the Warranty Period One (1) year * Warranty coverage can differ by model/year; please look at the user manual for your unit to check your range. Parts Five (5) years on sealed Refrigeration system only (Compressor, evaporator, condenser, drier, connecting tubing) *Varies by model. Ten (10) years Parts and Five (5) years Labor on Digital Inverter Compressor *Varies by model. Attached is a link to our Warranty page to find additional information about the warranty. https://www.samsung.com/us/support/warranty/?model=N0052730 You may also refer to the user manual. See pages 29-31. https://downloadcenter.samsung.com/content/UM/201904/20190418151648884/DA68-02601A-16_181008.pdf For other concerns, do not hesitate to reach out via our Support Channels below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Thank you, and stay safe! Your Reference Ticket Number: 1144219920 -Angelica

  Answered 3 years ago by Samsung

  
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Q: QuestionWhat is the difference between Samsung digital compressor and LG linear compressor?

Asked 9 years ago by sam.

Q: Questionhow tall is it

Asked 9 years ago by Anonymous.

This question was asked about the related product: Samsung - 24.6 Cu. Ft. French Door Refrigerator

• A:Answer Counter Depth No Depth With Door 90 Degrees Open Height 68.63 inches

  Answered 9 years ago by karmafan84

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Q: QuestionI want to purchase the open-box, are there any dents or scratches on the doors?

Asked 9 years ago by Anonymous.

• A:Answer There's a small scratch on the bottom and a few scuff marks but that doesn't really bother me.

  Answered 9 years ago by Jason

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Q: Questionis there any other filter on the refrigerator besides the water filter. My water tastes good but there is a odor. What could that be? I have changed the filter

Asked 9 years ago by buffy.

Q: QuestionWhat is the width of this refrig.

Asked 9 years ago by Ed2016.

This question was asked about the related product: Samsung - 24.6 Cu. Ft. French Door Refrigerator

• A:Answer 36 inches.

  Answered 8 years ago by ChipmommaVerified Purchase

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Q: Questionhow quiet is this refrigerator

Asked 9 years ago by dano.

• A:Answer Had it for 6 months never heard it once - other than maybe ice falling into the tray once a week. i can be 3 feet from it with the condenser on and cant tell its working

  Answered 9 years ago by karmafan84

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Q: QuestionRefrigerator dimensions

Asked 9 years ago by DANIEL.

• A:Answer Counter Depth No Depth With Door 90 Degrees Open 48.13 inches Depth Without Door 29.25 inches Daily Ice Production 10 pounds Height 68.63 inches Width 35.75 inches Depth 35.63 inches Weight 307.5 pounds

  Answered 9 years ago by karmafan84

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Q: Questioncan you sent to me the manual of this refrigerator to see what is the solution of the red ligth on screen .

Asked 9 years ago by morenita1.

• A:Answer (RF263BEAESR) Hello morenita1! The user manual for this model can be found here: http://downloadcenter.samsung.com/content/UM/201510/20151013002131232/DA68-02601A_12_ENG_SPAN_FREN.pdf . Hope this helps! -Cole

  Answered 9 years ago by Samsung

  
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Q: QuestionWe have a water leak that's collecting in the deli tray, is this from the filter not being installed correctly or something that broke?Water has started collecting in our deli tray over the last few months in pretty large amounts although not enough to leak out, perhaps it's coming from the area of the water filter which is right above? We've tried to reinstall the water filter so I don't think it's user error...

Asked 9 years ago by Stephanie.

• A:Answer I noticed that when you disconnect the filter you need to turn the water off otherwise water is set free to run around in the lower compartment. Dry with paper towels and reseat the new filter, and you should be fine.

  Answered 8 years ago by PaulinVAVerified Purchase

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Q: QuestionIs the black stainless steel smudge proof?

Asked 9 years ago by Kyla0107.

• A:Answer I don't know about smudge proof but it's extremely smudge resistant. I've had mine a couple months now and very rarely do I see it smudged up (keep in mind I have a two year old).

  Answered 9 years ago by Ciufo

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Q: Questionwhat is the part number for the freezer door

Asked 9 years ago by debbie.

Q: QuestionCaps for top of RefrigeratorI feel like the top of my refrigerator is missing caps that are suppose to go on the top of my doors. The left side has a white plate that has a few slits on top. Not sure if it is like this for ventilation or if I was suppose to get caps for the top of my doors that didn't come with the unit?

Asked 9 years ago by Concerned Customer.

• A:Answer Greetings, Thank you for reaching us regarding the missing part of the Samsung refrigerator. To help you with this, I will provide you with a link that indicates the parts and features on the user manual on page 21. Here's a link: https://downloadcenter.samsung.com/content/UM/201904/20190418151238039/DA68-02601A-16_181008.pdf. For further assistance, you may contact us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for choosing Samsung, and have a great day! ticket number: 1144501390 ^Rainly

  Answered 3 years ago by Samsung

  
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Q: QuestionThe ice maker has stopped working. I have reset the button several times with no response.I have had this unit now for 4 months. The ice maker has stopped working. I have pushed the reset button and it did help it work one time. It no longer is working, regardless of resetting. Where and how do I get service for this?

Asked 9 years ago by Anonymous.

This question was asked about the related product: Samsung - 24.6 Cu. Ft. French Door Refrigerator

• A:Answer More than likely the ice cube maker has frozen up (ice in very back of "cold room" has plugged up the entrance to the ice bucket) which can be caused by any number of scenarios — mainly by using the ice crusher app too often. Best bet — call your Geek Squad (if you have a Geek Squad warranty) or Samsung so they can send someone out to follow up on the 1 year warranty from Samsung.

  Answered 7 years ago by FlashVerified Purchase

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Q: QuestionWarranty QuestionSamsung refrigerator warranty states: Ten (10) years: Digital Inverter Compressor (2014 and newer models only) Which of the 3 door, french door models are 2014 or newer?

Asked 9 years ago by DET.

Q: QuestionHow far back do the hinges on the doors go?I've looked on the Samsung website at the spec sheet with no luck. I need to no how far back I need to have 70 inches clearance (which is the height with hinges). We have a wood trim piece (that would be above fridge) that is just a hair less than that, but hope and think that the hinges may be a non issue, as they should be outside that. However, based on a review I read on another model, the hinges were very long (almost 10 inches) and if that's the case here, this fridge won't work for us. Help please!!! Thanks in advance.

Asked 9 years ago by Cincygirl.

• A:Answer I don’t have a specific measurement on the depth of the hinges but I can tell you the refrigerator is roughly 68 ¾” tall (we measured in store) to the top, excluding the hinges. We needed it to fit a very tight space because of cabinets and trim above the refrigerator, but the cabinets were not as deep as the counter, so it was not an issue. So really, it depends on how far out your cabinets/trim comes out from the wall because for us the refrigerator extends about 6” (not including doors) from our regular depth counter tops.

  Answered 8 years ago by ECBE

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Q: Questiondoes anney have juce despeser in door

Asked 9 years ago by Anonymous.

• A:Answer No, I am not aware of any refrigerators that have juice dispensers in the door, there is a water/ice dispenser in this particular model.

  Answered 9 years ago by Devi

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Q: QuestionSamsung Refridgerator w/Drawer & bottom Freezer......Below our bottom freezer, water accumlates & freezes up to 1/2" thick, WHY????

Asked 9 years ago by Don Woodward.

• A:Answer I think it is a faulty defroster.

  Answered 9 years ago by IrvineDad

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