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Hi Stingray, We understand how disappointing this feels, especially when the dishwasher is still brand new and should be working smoothly. Let us help. I have shared a Samsung link below to help with your experience. The link has hyperlinks that can be visited for additional help. Dishwasher door does not close: https://www.samsung.com/us/support/troubleshooting/TSG01001919/ Should you need more assistance with your dishwasher, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1152009842 to help our team pull up your information. Leo
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