Questions & Answers
- Model:
- RF261BEAESP
- |
- SKU:
- 5975001
Q: QuestionHow far should the freezer drawer pull out.My drawer doesn't open very far, I can barely get a cup into the 2nd icemaker to get ice, and can't get my hand in the small top drawer to pull items out. What are the manufacturer's specs on how far the freezer door and the small top drawer (where the ice bin is) should pull out? thanks! Other that that issue we absolutely love our new fridge.
Asked by MJ.
- A:Answer Hi MJ, Thanks for your feedback! The bottom freezer drawer on the RF261BEAEWW should pull out about 20", and the upper auto pull-out drawer, if inserted correctly on its track, should pull out to the front of the interior of the main drawer. If it doesn't pull out that far, and if it doesn't pull out automatically, try lifting it up off its track slightly and moving it forward manually, then allow it to push closed with the main drawer from now on. If the main drawer doesn't seem to open the full 20", this may be because the rails are not fully lubricated. Try pulling it firmly from the center of the handle. If this doesn't resolve the issue, please call 888-BEST BUY or 800-SAMSUNG to speak with an agent who will be happy to assist you in determining a solution. - Ms. Samsung
Answered by Anonymous

Q: QuestionWill your stainless platinum finish on fridge model RF261BEAESR match your other stainless steel finish kitchen appliances?
Asked by looker.
This question was asked about the related product: Samsung - 25.5 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Stainless Steel
- A:Answer YES!!! Slight variations, but the well trained eye wouldn't be able to spot the difference. I've heard manufacturers use the same grade of ss - so I would think the look doesn't vary and if does - only slightly.
Answered by electronicjunky123
Q: Questionwill they make one that is 67 high,35 across,31 deep
Asked by lucy.
This question was asked about the related product: Samsung - 25.5 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Stainless Steel
- A:Answer no
Answered by ObamaB
Q: QuestionTurning off the icemakerWe have not connected the water line to the icemaker, & want to be sure that the icemaker is turned off. The delivery person told us that it is "off" when the graphic of the ice cubes falling into the glass is lit up, but this doesn't seem correct. When the icemaker is "off" should the graphic be lit up, or should it be dark.
Asked by California Jack.
- A:Answer On our unit you turn off the ice maker by opening the left side door and pressing the button that says "ice off". You will then see a light lit up that says "ice off" with a line through it. It's that simple. Hope this helps.
Answered by Krissell
Q: QuestionWhat is the physical dimensions, height, width and depth?
Asked by cobraiv.
This question was asked about the related product: Samsung - 25.5 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Stainless Steel
- A:Answer Hi cobraiv. Thank you for reaching out regarding your Samsung - 25.5 Cu. Ft. French Door Refrigerator with Internal Water Dispenser dimension. Regarding your concern, here is the measurement of the refrigerator. Product Dimensions with Hinges, Handles, and Door 35 3/4" W x 70" H x 35 3/4" D Product Dimensions without Hinges and Door 35 3/4" W x 68 3/8" H x 29 1/4" D Product Dimensions with Door with Handles 35 3/4" W x 70" H x 35 5/8" D Product Dimensions with Door without Handles 35 3/4" W x 70" H x 33 1/2" D Product Dimensions with Doors Open 35 3/4" W x 70" H x 48 1/8" D Product Dimensions without Hinges or Handles 35 3/4" W x 68 5/8"" H x 33 1/4" D Product Dimensions without Door without Handles 35 3/4" W x 70" H x 29 1/4" D Shipping Dimensions 38 5/8" W x 75 3/4" H x 36 1/4" D Net Height without Hinge 68 5/8" Here is a link for further assistance. https://www.samsung.com/us/home-appliances/refrigerators/3-door-french-door/36-wide-26-cu-ft-french-door-refrigerator-with-internal-filtered-water-stainless-steel-rf261beaesr-aa/#specs Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144226159 ^Camille
Answered by Samsung

Q: QuestionHas Samsung fixed this yet?I see a recent review that states: Because, he said, they see the same problem with all the Samsungs they service. He had the replacement parts with him, it's such a known problem. The Defrost Sensor failed and the Drain Heaterclip is not engineered nor installed properly. The reviewer bought their model over a year ago so has this issue been fixed on this fridge currently available for purchase?
Asked by Anonymous.
This question was asked about the related product: Samsung - 25.5 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Stainless Steel
- A:Answer Haven't had any issues yet.
Answered by mamakathy
Q: QuestionLoud NoisesI've read reviews on Amazon saying that this fridge makes loud popping and clanking sounds. Can anyone confirm this?
Asked by Anonymous.
This question was asked about the related product: Samsung - 25.5 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Stainless Steel
- A:Answer We have had ours for about a month and it is very quiet; no loud noises.
Answered by Churtis
Q: QuestionWhat is the height of this model ?ruby
Asked by Electa.
This question was asked about the related product: Samsung - 25.5 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Stainless Steel
- A:Answer Hi Electa, We are glad to know that you are interested in our Samsung refrigerator. We are happy to receive your question about the Samsung refrigerator's dimension. The Overall Height “D” is 70” (1778 mm). You may refer to this link for the full dimension's list: See page 6. https://downloadcenter.samsung.com/content/UM/201904/20190418150942025/DA68-02601B-14_181008.pdf If assistance is needed, please reach us with the following options to further assist you: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket number: 1144252986 Thank you for choosing Samsung. Have a great day. -Trisha-
Answered by Samsung

Q: Questionwhy is my stainless steel front magnetic
Asked by Anonymous.
This question was asked about the related product: Samsung - 25.5 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Stainless Steel
- A:Answer There is a strong possibility your refrigerator does not have a high nickel content, which if it were high would render it non-magnetic.
Answered by CommunityAnswer
Q: QuestionWhat is the difference between the Samsung "Auto/Cycle Defrost" and the more familiar "Frost Free?'What is the difference between "Auto/Cycle Defrost" type and the more familiar "Frost Free?" Do they both automatically keep both the freezer & the refrigerator frost-free, or do you have to perform some manual actions to get rid of the frost build-up?
Asked by California Jack.
This question was asked about the related product: Samsung - 25.5 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Stainless Steel
- A:Answer Thanks for your interest in the RF261BEAESR. The term "Auto/Cycle Defrost" is a more accurate description of what happens in a typical "frost free" freezer. When moist air enters the freezer each time the door or drawer is opened, it can form frost as it comes in contact with the freezing surfaces. A "frost free" freezer, including those in all current Samsung models, has heaters in the walls that cycle on to prevent the frost from building up, which usually does not require any manual action. Keep in mind, however, that if the air in your home is very humid, and the freezer is opened frequently allowing this air inside, frost may occasionally form on the unheated surfaces or packages. This is not unique to Samsung. - Ms. Samsung
Answered by Anonymous

Q: Questionmy ice maker is very slow. Is there a way to increase productionI have used the "power freeze" button & it helps a little, but still very slow.
Asked by Anonymous.
This question was asked about the related product: Samsung - 25.5 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Stainless Steel
- A:Answer The RF261BEAESR is designed to produce approximately 3 pounds of ice per day under ideal conditions, and store 4.2 pounds. Production may vary depending on freezer compartment temperature, room temperature, number of door openings and other factors, so if yours is making less than this, I would suggest checking the following: - The recommended temperatures for the refrigerator and freezer compartments are 38°F and -2°F, respectively. If the freezer temperature is set higher than this, it could slow ice production. If the refrigerator is too cold, the water lines could freeze. - Is something pressing against the lever that detects when the ice bin is full? The ice maker will not produce ice if it detects a full bin. - Have you tried pressing the Test button on the bottom of the ice maker to reset it? - Have you replaced your water filter recently? A clogged or partially clogged filter can slow water flow and affect ice production. After replacing the filter, be sure to dispense up to 6 gallons of water to bleed air from the lines. - Is your home's water pressure sufficient? In order for the ice maker to operate properly, water pressure of 20~125 psi is required. Under normal conditions, a 6 oz glass can be filled in about 10 seconds. If the Refrigerator is installed in an area with low water pressure (below 20psi), you may be able to install a booster pump to compensate for the low pressure. I hope these suggestions help to increase your ice production. - Ms. Samsung
Answered by Anonymous

Most-viewed items
- $449.99$449.99The price was $829.99
- $329.00$329.00The price was $349.00
- $249.99$249.99The price was $379.99
Not yet reviewed
Not yet reviewed$89.99$89.99- $329.99$329.99The price was $469.99
- $159.99$159.99The price was $309.99
- $549.99$549.99The price was $749.99
- $99.99$99.99The price was $129.99
- $229.99$229.99The price was $599.99





















