A:AnswerThe temperature has a preset range. Every time you hit the button, the temperature decreases. When it gets to the minimum temperature, it will cycle back to the maximum temperature.
A:AnswerHi MI,
Thank you for reaching out and we hope you are in good health. This is not the experience we want for our customers and feedback like yours will certainly help us to continue improving our products and customer experience here at Samsung.
I have shared a link below that would help understand and resolve sounds coming from your refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
I have also included the user manual link below. Please click on the link and turn to page 24 for additional guidance.
https://downloadcenter.samsung.com/content/UM/201904/20190418150942025/DA68-02601B-14_181008.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144322974
Leo
A:AnswerHello Bjenell,
Thank you for bringing this to our attention. We appreciate you letting us know your inquiry about the measurement of this Samsung refrigerator. We understand that it is essential for you to know. We're here to help.
Here are the dimensions of the refrigerator.
Width 35 3/4” (909 mm)
Height 68 3/8” (1737 mm)
Overall Height 70” (1778 mm)
Depth 35 3/4” (910 mm)
For reference, you may also refer to the user manual for additional information about the product, including the measurements. See page 6.
https://downloadcenter.samsung.com/content/UM/201904/20190418150942025/DA68-02601B-14_181008.pdf
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144242447
-Angelica
A:AnswerHi shirleystevens55,
Thank you for reaching out and we hope you are in good health. We are saddened to know that this has happened to you. This is not the experience we want for our customers.
I have shared several links from Samsung that may address or help your concerns with the refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01001029/
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
https://www.samsung.com/us/support/troubleshooting/TSG01109708/
https://www.samsung.com/us/support/search/?query=refrigerator+or+freezer+is+not+cooling+enough&referrerPageUrl=https://www.samsung.com/us/support/
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number:1144564853
Leo
A:AnswerHello,
Thank you for bringing this to our attention. We appreciate you letting us know your inquiry about the measurement of this Samsung refrigerator. We understand that it is essential for you to know. We're here to help.
As per checking, the overall height is 70" (1778 mm).
You may also refer to the user manual for additional information about the product, including its total measurements. See page 6.
https://downloadcenter.samsung.com/content/UM/201904/20190418150942025/DA68-02601B-14_181008.pdf
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144242559
-Angelica
A:AnswerThe right side of our fridge is against the normal 24 inch cabinets so clearance is not an issue. In fact if there is nothing to obstruct the door swing up to about 30 inches deep, you shouldn't need to allow for any additional width for door swing. But the left side of our fridge butts up against a wall. Our total opening for the fridge is 36 inches, so this does create a problem. We really wanted this fridge so we just can't open the left door all the way. It does open far enough so that it's not a major issue for us, and we still have access to all the drawers and shelves. Also the door takes about 1 inch space when opened, so even if you have walls on both sides (which I doubt) I think it still should work for you with your 38.5 inch opening. I hope this makes sense to you and is helpful. Donna
A:AnswerHi Nate,
Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 25.5 Cu. Ft. French Door Fingerprint Resistant Refrigerator with Internal Water Dispenser - Black stainless steel.
This refrigerator has an internal water dispenser. It is located on the left side of the fridge between the bottom shelf and the middle shelf. I have shared the user manual link below. Please access the link and turn to page 17 for the layout of the refrigerator.
https://downloadcenter.samsung.com/content/UM/201904/20190418151521400/DA68-02601B-14_181008.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144564767
Leo
A:AnswerThe RF263BEAESR has an external ice and water dispenser. This model has an internal water dispenser (in fridge) and internal ice dispenser (in freezer).
A:AnswerHello MG,
Thank you for reaching out and letting us know your inquiry if the side of this Samsung refrigerator is white. We understand that this information may be essential for you. We're here to help.
As per checking, yes, the side of this refrigerator is white.
Thank you, and stay safe!
Your Reference Ticket Number: 1144322142
-Angelica
A:AnswerHello MBinWV,
Thank you for reaching out and letting us know your inquiry if the bins on this Samsung refrigerator are solid plastic or wire baskets. We understand that this information may be essential for you. We're here to help.
This Samsung refrigerator has two large divider opaque bins in the freezer as per checking.
For reference, attached is a link to the user manual containing additional information about the product, which you may check anytime. See page 17 for the parts and features.
https://downloadcenter.samsung.com/content/UM/201904/20190418150942025/DA68-02601B-14_181008.pdf
You may also check our website for the full specifications of the product.
https://www.samsung.com/us/home-appliances/refrigerators/french-door/36-wide-26-cu-ft-french-door-refrigerator-with-internal-filtered-water-stainless-platinum-rf261beaesp-aa/#specs
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144273658
-Angelica
A:AnswerHi Calynn, the Deli option, will be kept around 41°F (or 5°C). Fresh, will be kept around 38°F (or 3°C). Chilled, will be kept around 34°F (or 1°C). ^Rosi
A:AnswerHello miike,
Thank you for reaching out and letting us know your inquiry about the height or the measurement of this Samsung refrigerator. We understand that this may be essential for you. We're here to help.
Here are the dimensions for reference.
Width 35 3/4" (909 mm)
Height 68 3/8" (1737 mm)
Overall Height 70" (1778 mm)
Depth 35 3/4" (910 mm)
You may also refer to the user manual for additional information about the product, including the measurements. See page 6.
https://downloadcenter.samsung.com/content/UM/201904/20190418150942025/DA68-02601B-14_181008.pdf
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144242078
-Angelica
