Questions & Answers
- Model:
- RF263BEAEBC
- |
- SKU:
- 5072304
Q: QuestionHow do you remove the ice tray?
Asked by Anonymous.
- A:Answer I have to put a flat blade screwdriver in the slot between the main ice housing and the front section and gently pull up. This will loosen the fitting between the two sections and you can pull the ice holder out to obtain the ice cubes This method works!.
Answered by Jimmy
Q: QuestionCan it work on 110V/50Hz?The power supply in Jamaica is 110V/50Hz. Wondered if the motor will work efficiently.
Asked by LM.
This question was asked about the related product: Samsung - 36 in. Wide 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
- A:Answer I am guessing no
Answered by Wehrli
Q: QuestionHow do I keep the ice maker from freezing up? It worked OK until this unit was out of warranty, now it freezes up every other week. Seems like a ton of other people are having the same problem. Pretty ridiculous for a 2-year old machine that cost $2k.
Asked by Banzuke.
This question was asked about the related product: Samsung - 24.6 Cu. Ft. French Door Fingerprint Resistant Refrigerator - Black Stainless Steel
- A:Answer Hi there, I see you are experiencing issues with your ice maker on your Samsung Refrigerator. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513) Please reference ticket number 1142505626. We thank you for being a part of the Samsung family. ^Brad
Answered by Samsung

Q: QuestionI have this refrigerator and the numbers on the little black screen are blinking and the refrigerator does not feel cold inside.
Asked by Andrea.
This question was asked about the related product: Samsung - 36 in. Wide 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
- A:Answer This fridge is GARBAGE!! Had it for 4 years & has been a piece of junk since the first year! Freezes over, ice maker has a major design flaw & freezes shut, water line flooded my kitchen after the last time it froze over.
Answered by NeverBuySamsung
Q: QuestionHow do we set the temp for the refrigerator and the freezer and what temp. Number do we set for both.
Asked by Tiny.
This question was asked about the related product: Samsung - 36 in. Wide 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
- A:Answer You can google the correct temperature settings for the fridge and freezer
Answered by Joegoad1
Q: QuestionWhy does the Ice Off icon stay on.How do yo turn it off.
Asked by Mac.
This question was asked about the related product: Samsung - 36 in. Wide 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
- A:Answer push the button a few times. it will transition from crushed ice, to ice to water to nothing
Answered by karmafan84
Q: QuestionWhat is the difference between Twin Cooling and Twin Cooling Plus?I've noticed that recently introduced Samsung refrigerators feature Twin Cooling Plus as opposed to Twin Cooling in the older models. I would like to know how Twin Cooling Plus differs from Twin Cooling and why it might be better.
Asked by Anonymous.
This question was asked about the related product: Samsung - 36 in. Wide 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
- A:Answer While Samsung's signature Twin Cooling™ system helps keep food fresh longer with a humidity level of about 43%, Twin Cooling Plus™ provides even more advanced and precise cooling with higher humidity to prolong the fruits and vegetables. - Ms. Samsung
Answered by MsSamsung

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