A:AnswerHi KayC! I'm happy to help with this! I have this link (https://bit.ly/39bZx8f) that has detailed information explaining why the ice appears the way it does. ^Jecca
A:AnswerYes it can! In fact, that shelf can be complete removed for easier cleaning. Step by step instructions on how to remove this shelf can be found here: https://bit.ly/3bfAtxu. ^Jecca