is the haul away of the old refrigerator free? null

Why is the question answered with NO? Above it says that when you buy a new refrigerator, you can take the old refrigerator with you free of charge. We bought one yesterday including delivery and installation, but we were charged the money for taking the old device with us. That can't be it. Am I entitled to get my money back there? Thanks.

Dear Valued BestBuy Client, To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289, available 24 hours a day. They can answer your question or transfer you to your local store to answer your inquiry about the haul away for the old fridge. Have a great day. ^Charles

“is the haul away of the old refrigerator free?”

Asked by balloonkn0t 2 years ago

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Samsung - 26.7 cu. ft. Side-by-Side Smart Refrigerator with 21.5" Touch-Screen Family Hub - Stainless Steel-Front_Standard

$2,099.99

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Why is the question answered with NO? Above it says that when you buy a new refrigerator, you can take the old refrigerator with you free of charge. We bought one yesterday including delivery and installation, but we were charged the money for taking the old device with us. That can't be it. Am I entitled to get my money back there? Thanks.
Answered by merry 2 years ago
Sorry, there was a problem. Please try again later.
No
Answered by NezarB 2 years ago
Sorry, there was a problem. Please try again later.
Dear Valued BestBuy Client, To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289, available 24 hours a day. They can answer your question or transfer you to your local store to answer your inquiry about the haul away for the old fridge. Have a great day. ^Charles
Answered by Samsung 2 years ago
Sorry, there was a problem. Please try again later.