Questions & Answers

Q: QuestionIs this Samsung refrigerator Energy Star certified?

• A:Answer Yes, this refrigerator is Energy Star certified.

Q: QuestionHow does the Samsung refrigerator help save energy?

• A:Answer This refrigerator offers smart energy savings with the SmartThings Energy feature, allowing you to monitor and manage its power usage from your phone.

Q: QuestionDoes this refrigerator have an ice and water dispenser?

• A:Answer Yes, this model comes with an external ice and water dispenser.

Q: QuestionDoes this refrigerator come with a warranty?

• A:Answer This refrigerator has a 10-year warranty on the Digital Inverter Compressor parts and a 5-year warranty on labor.

Q: QuestionWhat is the total capacity of this Samsung refrigerator?

• A:Answer The total capacity of this refrigerator is 25.5 cubic feet.

Q: QuestionAnyone have the dimensions of the box, for transport purposes? Please don't post the actual dimensions of the fridge itself.

Asked 10 months ago by Ryan.

• A:Answer Yes, Ryan, the dimensions for shipping this unit are 37 3/4 inches in width, 75 3/8 inches in height, and 31 1/2 inches in depth. You can check the link below and see page 2 (Product Dimensions & Weight) to see the actual dimensions of the unit. Specification sheets: https://image-us.samsung.com/SamsungUS/home/pdf/2024_RF27CG5B10SR_CD_V2.pdf Have a great day, -Ernest-

  Answered 10 months ago by Samsung

  
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Q: QuestionIs the case height the same as the hinge?

Asked 1 month ago by Tony.

• A:Answer Hi Tony, No, the case height is not the same as the hinge height. The case height is 68 7/8 inches, while the overall height of the refrigerator, including the door and hinges, is 70 inches. Leo

  Answered 1 month ago by Samsung

  
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Q: QuestionDoes it have door handles?

Asked 2 months ago by Candice.

• A:Answer Hi Candice, Yes, this refrigerator has door handles. It features modern recessed handles instead of traditional protruding ones. Have a great day! Nicole

  Answered 2 months ago by Samsung

  
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Q: QuestionThere is sooo much tape and cushions everywhere inside of fridge. I am unable to remove it all because of physical limitations. I need help. The delivery people could not get all of it off before they left and told me to wait a few hours then try.

Asked 4 months ago by Jojo.

• A:Answer Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns. Have a great day. ^Camille

  Answered 4 months ago by Samsung

  
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Q: QuestionWhy is this referred to a "counter depth" when it is 30" deep? That's not counter-depth, which is a standard of 24 inches.

Asked 4 months ago by Arby.

• A:Answer Mine is counter depth.

  Answered 4 months ago by BerlaVerified Purchase

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Q: Questionhow do you open the doors if there are no handles?

Asked 9 months ago by ok.

• A:Answer There are latches at the bottom of the doors. I am loving the no handle look and function.

  Answered 9 months ago by SusanMVerified Purchase

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Q: QuestionHow wide when doors open 90 degrees?

Asked 9 months ago by Anonymous.

• A:Answer Hi there, The fridge is 35 and 3/4 inches wide when the door is open 90 degrees. When the doors are fully open, it will be 58 inches wide. ^Rodel

  Answered 9 months ago by Samsung

  
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Q: Questionice forming in lower freezer on bottom enough to block drawer from closing. i turned water off to unit for 30 days and ice still formes.

Asked 10 months ago by Anonymous.

• A:Answer Hi there, We understand how you feel regarding this fridge. We are here to assist you. We recommend checking the resources below for steps to take when frost forms inside the fridge. Frost forms in the freezer or refrigerator: https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-in-the-freezer-or-refrigerator Should you still need support, please don’t hesitate to reach out to us through the channels below. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide us with this reference number (1149521469), and it will help our team pull up your information. ^Rodel

  Answered 10 months ago by Samsung

  
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Q: QuestionIs the ice bucket removable to dump ice into an external ice bucket? If so how does it come out?

Asked 10 months ago by MikeZ.

• A:Answer Hi MikeZ, Yes, the ice bucket is removable. For instructions on removing the ice bucket, please refer to pages 64-65 of the manual link below. User manual https://downloadcenter.samsung.com/content/UM/202405/20240531053524129/FDR_RF6500C_3Door_MANUAL_WEB_DA68-04752Q-00_EN-MES-CFR_240529.pdf Have a fantastic day. -Kimberly

  Answered 10 months ago by Samsung

  
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Q: QuestionCan I adjust the temperature on the refrigerator or freezer?

Asked 10 months ago by Rose.

• A:Answer Yes, Rose, the temperature on this fridge and freezer can be adjusted. Please refer to this link to your user manual for more details on the recommended temperature settings. Turn to pages 42 to 43, "01. Fridge and 02. Freezer." Manual https://downloadcenter.samsung.com/content/UM/202405/20240531053524129/FDR_RF6500C_3Door_MANUAL_WEB_DA68-04752Q-00_EN-MES-CFR_240529.pdf Have a great day. ^Camille

  Answered 10 months ago by Samsung

  
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Q: QuestionDo I need to buy a pump for the fridge to use the water and ice dispenser

Asked 10 months ago by Keno.

• A:Answer No, Keno, it is not necessary if the water pressure requirement of the water line is already met. You can check the link below and see page 37 (STEP 7 Connect the water dispenser line) for reference. User manual: https://downloadcenter.samsung.com/content/UM/202405/20240531053524129/FDR_RF6500C_3Door_MANUAL_WEB_DA68-04752Q-00_EN-MES-CFR_240529.pdf Have a great day, -Ernest-

  Answered 10 months ago by Samsung

  
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Q: QuestionWhat type water filter needed for this refrigerator ? and how often it needs to be replaced ? Thank you .

Asked 11 months ago by adel.

• A:Answer Hi Adel, Thank you for reaching out to us. We're glad to assist. The water filter used for this refrigerator model is HAF-QIN. It is recommended to replace the water filter every six months for optimal performance. If you have further questions or inquiries, these are the platforms on which you can reach us: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1148780517) so that our team can retrieve your information when you message us. Have a lovely day. -Kimberly

  Answered 11 months ago by Samsung

  
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Q: QuestionDoes this model have an ice tray? I don’t see it on the pictures.

Asked 1 year ago by Chariroma.

• A:Answer Hi Chariroma, No, this Samsung refrigerator model is not equipped with an ice tray; however, it is equipped with an ice bucket (located just below the ice maker which is located on the upper left-hand side of the fridge compartment) that catches the ice produced from the ice maker and is connected to the ice chute for the external dispenser. Leo

  Answered 1 year ago by Samsung

  
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