“I was noticing small puddle on the floor and then realized a giant sheet of ice had formed under the bottom drawer of freezer?”
1-1 of 1 Answer
Hi Lucabella, Having to deal with a puddle and ice under the drawer can really throw you off. Let us help. If the fridge or freezer is set too cold, it can lead to excess moisture inside. The excess moisture may accumulate at the bottom, freeze, and cause ice buildup over time. I have shared a Samsung link below to guide you on the recommended temperature setting for your refrigerator. What temperature should I set my Samsung refrigerator to?: https://www.samsung.com/us/support/answer/ANS10001622/ I have shared another Samsung link below to help with your experience. The link has hyperlinks that can be visited for additional help. Water leaks in a Samsung refrigerator: https://www.samsung.com/us/support/troubleshoot/TSG10003766/#leaks-under-the-drawers-under-the-fridge-or-other-areas Should you need more assistance with your refrigerator, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1148486693 to help our team pull up your information. Leo
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