“Ihad this fridge for about 3 years. just recently it started to make weird noises like it has been struggling. Today I came home to the freezer not freezing. All of my ice cream was melted. The fridge side was not cold too. How to fix?”
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Hi Flo, We can feel your disappointment with this fridge. We are here to assist you. We recommend checking the resources below for steps to take when the fridge is making unwanted noise. Please watch the video and kindly click on the embedded words for more details. Understand the noises coming from your Samsung refrigerator: https://www.samsung.com/us/support/troubleshooting/TSG01001032/ Please see page 45 of the user manual for steps to take when the freezer is not cooling. https://downloadcenter.samsung.com/content/UM/202407/20240730235132851/SBS_RS5300T_DA68-03958J-06_EN-MES-CFR.pdf Should you still need support, please don’t hesitate to reach out to us through the channels below. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide us with this reference number (1149602041), and it will help our team pull up your information. ^Rodel
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