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Knowing the ice dispenser's efficiency saddens us. Let's get you the help you need, Puchie. We recommend following the troubleshooting steps from the link below to get the ice dispenser's diagnosis. Kindly watch the instructional video and click on the embedded link included. Ice does not dispense: https://www.samsung.com/us/support/troubleshooting/TSG01209062/#ice-does-not-dispense Should you need further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147090856, to help our team pull up your information. Have a great day! ^Chrystel
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