“I just had my refrigerator installed, and it appears that the water dispenser is leaking despite that fact that it's new and I haven't even used it yet. Is that normal for a newly installed refrigerator, or should I get ready to call for service?”
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Hi Ryan, Thank you for reaching out and we hope you are in good health. We are saddened to know that your water dispenser is leaking. This is not the experience we want for our customers, especially with a newly installed refrigerator. I have included below a link to resolve the concern with your water dispenser in your refrigerator. Please click on the link and follow through the steps. https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-dispenser-under-the-drawers-under-the-fridge-or-other-areas Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144267262 Leo
Sorry, there was a problem. Please try again later.It may do it for 2-3 days. If it is still doing it after then get service scheduled.
Sorry, there was a problem. Please try again later.Ryan- looks like your post was made 6 months ago so hopefully it's not still leaking! But, to answer your question in case someone else is curious, it should not be leaking after the install. Ours runs perfectly and we are quite happy with the Samsung flex fridge.
Sorry, there was a problem. Please try again later.I think this is normal for new refrigerators, but should stop after a little while. My water dispenser leaked for a few hours after installation but stopped after that. Also, I think it helps to run a few gallons of water through it to let the system pressurize properly and get rid of any air in the water line.
Sorry, there was a problem. Please try again later.If the water dispenser is leaking -- call service immediately. Once connected to water line -- you have to check are there any leaks before pushing the refrigerator to the wall. If the water is leaking on the front side -- then it is a manufacturing defect -- you have to check with service as quick as possible.
Sorry, there was a problem. Please try again later.We were told that it will drip for a day or two after installation. Ours did for a few hours but then stopped.
Sorry, there was a problem. Please try again later.