“My Samsung refrigerator is no longer keeping food frozen, yet it shows setting to be at 0”
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Our fridge (same model) stopped cooling and freezing after 6 months. Samsung refused to replace unit after technician couldn't find issue and just flushed freon through it. Most expensive refrigerator we've ever purchased and lasted less than a year. Sorry I don't have better news.
Sorry, there was a problem. Please try again later.Hi Laurie Y, It can be puzzling when everything appears fine but isn’t performing as expected. We are here to help. I have shared a Samsung link below to help with your experience. There are four scenarios, select the first scenario. The first scenario will have an embedded video that we recommend watching in full. The first scenario also has hyperlinks that you can visit for additional help. Cooling issues with Samsung refrigerator or freezer: https://www.samsung.com/us/support/troubleshoot/TSG10003479/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1148479350 to help our team pull up your information. Leo
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