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Hi there, I can't imagine the inconvenience this has caused you. Below is a link to help you with the ice maker. Please follow the steps and click the hyperlinks for further assistance. Frost forms in the freezer or refrigerator. https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-on-the-ice-bucket Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147651685) to help our team pull up your information. Have a great day. ^Aloe
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