Questions & Answers

Q: QuestionAre there any manufacturer warranties with this product?

Asked 5 years ago by Misha.

• A:Answer Hi there, I can answer that for you. We do provide a manufacturer warranty with this refrigerator. See what is included below: -One (1) year parts and labor -Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing) -Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only Thank you for choosing Samsung. ^Brad

  Answered 5 years ago by Samsung

  
  Helpful (13)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: Questiondoes this refrigerator have dual ice makers?

Asked 4 years ago by mamaschu.

• A:Answer No, it only has the ice maker attached to door dispenser. But you can slide the ice maker out & dump the ice into another container if you need to.

  Answered 4 years ago by Ckrkn

  Helpful (8)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: Questionwhat are the measurements for this refridgerator

Asked 5 years ago by Anonymous.

• A:Answer The measurements for this refrigerator are: Product Height 70 inches Product Width 35 3/4 inches Product Depth 35 3/8 inches Height To Top Of Refrigerator (Without Hinges) 68 7/8 inches Height To Top Of Door Hinge 70 inches Standardized Width 36 inches Counter Depth No Depth Without Handle 32 7/8 inches Depth With Handle 35 3/8 inches Depth Without Door 28 7/8 inches Depth With Door 90 Degrees Open 47 1/4 inches Product Weight 305 pounds

  Answered 5 years ago by CommunityAnswer

  Helpful (13)Unhelpful (4)ReportAnswer this questionShow more answers (2)

Q: QuestionDoes this model have measured amount for the water dispenser

Asked 2 years ago by Richard.

• A:Answer Hi Richard, We appreciate your question about dispensing measured amounts of water on the water dispenser of this Samsung refrigerator model. The water dispenser can fill a 5 3/4 oz. (170 cc) cup in about 10 seconds under normal conditions. The dispenser does not have 8/16/22 oz. measured amounts. Leo

  Answered 2 years ago by Samsung

  
  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionThis model has dual ice makers , am i able to turn OFF the freezer ice maker but keep the external ice maker on top running and functioning ? I wouldn't use the freezer ice maker at all, are the two ice makers able to work separately?

Asked 4 years ago by OngFan.

• A:Answer Great question, OngFan! This model (RF27T5201SR/AA) has only one ice maker that can be manually turned on or off using the control panel. However, the similar model RF27T5241SR/AA does have the dual ice maker feature. Currently all Samsung models with two ice makers have the option to turn each ice maker on or off independently of the other ice maker. ^Jecca

  Answered 4 years ago by Samsung

  
  Helpful (5)Unhelpful (2)ReportAnswer this question

Q: QuestionI want to plumb my ro system to this fridge and do not need a refrigerator filter. Back-pressure from the filter will reduce the efficiency of the ro system. Can I use this fridge WITHOUT the water filter installed?

Asked 4 years ago by RayBob.

• A:Answer Absolutely, RayBob! In fact, we recommend removing the internal water filter if your home has a home water filtration system. But not to worry, there's nothing complicated here, just remove the filter from the refrigerator, and that's it! The filter housing will automatically seal shut to prevent leaks. ^Jecca

  Answered 4 years ago by Samsung

  
  Helpful (5)Unhelpful (2)ReportAnswer this question

Q: QuestionWhat is the tallest glass height that will fit into water dispensor?

Asked 4 years ago by Tim.

This question was asked about the related product: Samsung - 27 cu. ft. Large Capacity 3-Door French Door Refrigerator with External Water & Ice Dispenser - White

• A:Answer From the bottom of the spigot to the bottom of the door cutout is just a shade under 9.5 inches.

  Answered 4 years ago by JCricketVerified Purchase

  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhat is Samsung doing about the ice maker jamming and compressor early failure rate .

Asked 4 years ago by Fl33414.

• A:Answer Past class action suits failed. No recalls. Still building poor quality. Ice/water dispensing must not be needed in South Korea where it is made.

  Answered 4 years ago by IchabodCrane

  Helpful (3)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes it come with wheels or casters so it's easy to move to clean the floor

Asked 5 years ago by Wheels.

• A:Answer Has wheels, easy to move.

  Answered 5 years ago by Mike

  Helpful (6)Unhelpful (2)ReportAnswer this questionShow more answers (2)

Q: QuestionIs the ice dispenser connected to the freezer as well? Or do you have to manually pour out the ice from the top and fill the bin?

Asked 4 years ago by Aileen.

• A:Answer It is connected you do not need to manually remove ice however if you wanted to open the fridge and take ice out you are able to do just that.

  Answered 4 years ago by Crylyn81Verified Purchase

  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (3)

Q: QuestionIf the ice is made and stored in the refrigerator section, how does it not melt and refreeze if not used immediately? I would think this would cause the ice to jam in the holding compartment.

Asked 4 years ago by Anonymous.

• A:Answer I am not sure why it does not melt and refreeze, but it doesn’t happen. So far, I haven’t had any issues with it and I am satisfied with this fridge.

  Answered 4 years ago by Fantastic

  Helpful (2)Unhelpful (0)ReportAnswer this question

Q: QuestionI need a fridgerator iwith bottom freezer French doors just short of 70 tall. Possible??

Asked 5 years ago by BUNNIE80.

• A:Answer I measured my Samsung Fridge and it is at 70" tall when measured at the tallest point which is at the door hinge. The main fridge body behind the hinge is about 69". If your space does not require the fridge to fit flush and is at lest 24" deep you could get buy with this one. 24" is because you need 22" to pass the 69" low point + 2" for plug and ventilation space behind the fridge, The 70 inch height where the hinge to front door is 9.5" long so your fridge will stick out from that point. Hope this helps.

  Answered 5 years ago by HawaiibbshopperVerified Purchase

  • 
  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: Questionwe need a fridge that will fit36" W and still allow the door and drawer to open. the right side is against a wall. need ice maker, water dispencer,french door, bottom freezer.white or SS.

Asked 5 years ago by BOBBY.

This question was asked about the related product: Samsung - 27 cu. ft. Large Capacity 3-Door French Door Refrigerator with External Water & Ice Dispenser - White

• A:Answer I am including a link to our website Samsung.com for your to view the refrigerators that we offer between 29-33"W (https://bit.ly/3kAWHNN). We thank you for choosing Samsung for your home! ^Lena

  Answered 5 years ago by Samsung

  
  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (3)

Q: QuestionI just bought this fridge do I need to buy additional equipment for the water and ice maker ??? Or does it come with the fridge already ??

Asked 5 years ago by Water.

• A:Answer Ours came fully complete - ice maker included, as well as water filter. The only thing we needed separately was the hose connection between our house water line and the refrigerator.

  Answered 5 years ago by Mary

  Helpful (3)Unhelpful (0)ReportAnswer this questionShow more answers (5)

Q: QuestionThe width of my space is 36" with a counter depth of 26". This fridge is 35 & 3/4" wide, leaving me with 1/4" extra. Will this fit? The website says it won't fit and doesn't say why, so I am confused.

Asked 1 year ago by Tony.

• A:Answer Hi Tony, Yes, this Samsung refrigerator model will fit your space that is 36 inches wide since this Samsung refrigerator model has a width of 35 3/4 inches. If you have a wall on the side of the refrigerator, you will need an extra space of 3 5/8 inches to open the door 90 degrees on that side. In addition, the total depth of this refrigerator model with its handle is 35 3/8 inches, with a counter depth of 26 inches this model will "stick out" about 10 inches. For the full dimensions of this refrigerator model, please turn to page 17 of the user manual link shared below. https://downloadcenter.samsung.com/content/UM/202101/20210114185852082/FDR_RF6000T_DA68-04012A-02_EN-MES-CFR.pdf Should you have additional questions, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146854195 to help our team pull up your information. Leo

  Answered 1 year ago by Samsung

  
  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes this fridge come with all the parts to install it? specifically does it include the waterline install kit and does it include a filter or do those need to be purchased seperately?

Asked 3 years ago by abcd.

• A:Answer Hello abcd, Thank you for reaching out. We appreciate you letting us know your inquiry if this refrigerator comes with all the parts to install it, specifically the waterline install kit and a filter. We understand how important this information is for you, and we're here to help. Per checking, water line installation kits are available at extra cost from your retailer, but this refrigerator comes with a filter. You may check pages 32-33 of the user manual for information about installing the water supply line to the refrigerator for future reference. https://downloadcenter.samsung.com/content/UM/202101/20210114185852082/FDR_RF6000T_DA68-04012A-02_EN-MES-CFR.pdf Do not hesitate to reach out to us via our Support Channels below should you wish to speak with a live representative. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Thank you, and stay safe! Your Reference Ticket Number: 1144550629 -Angelica

  Answered 3 years ago by Samsung

  
  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes this refrigerator have a pure air filter or just a water filter that needs to be changed? I can’t find anything in the manual about a pure air filter. Only about changing the water filter.

Asked 4 years ago by PureAirFilter.

• A:Answer Thanks so much for asking. While we do have some models that have an air filter, this model only has a water filter that will need to be replaced about every 6 months. ^Jecca

  Answered 4 years ago by Samsung

  
  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes This refrigerator have a light on the water and ice?

Asked 4 years ago by Brian.

• A:Answer No.

  Answered 4 years ago by Richard

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan you still get water out of the door dispenser if another door is open?

Asked 5 years ago by Thirsty.

• A:Answer Hi there, I can answer this for you. When you open the door, this will shut off functions in your dispenser. Thank you for choosing Samsung. ^Brad

  Answered 5 years ago by Samsung

  
  Helpful (1)Unhelpful (0)ReportAnswer this question